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 HELP-FAQ  Usage Problems and Errors
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Usage Problems and Errors
 
 
 

•   Cache, Cookie or Connection Problems
•   Automatic Page Display
•   I cannot log out of RunRyder.
•   "Login Here" error
•   Format Code doesn’t work for me.
•   I cannot view any new posts or new private messages.
•   I cannot see all the photos on certain pages.
•   I am unable to view any gallery photos.
•   FastPhoto and PhotoCache is not working.
•   Error- "Document contains no data" when trying to upload photos.
•   PM Problem! I just received an e-mail notification that I have a new PM but once I go to my Private Messaging the new PM isn’t there. Where is it?
•   Where did my Inbox PM go?
•   My Gallery Script and Upload tabs don’t work.
•   Why does My Gallery display always look different?
•   Why does my page always scroll to the top whenever I hit the "back" button?
Cache, Cookie or Connection Problems
 
 
Most RunRyder site errors are related to cache, cookie or connection problems. Please read the information below to resolve Cache, Cookie or Connection Problems.

Cache Display

When you hover your mouse pointer over myHome (above left) you will see the current member name and current day/date/time (based on Edit Options Time offset). The date/time info is also displayed in all page footers. If your browser is displaying incorrect or out of date data, do a Ctrl-F5 or a Ctrl-R refresh. Next you should delete your temporary internet files (Clear Your Browser Cache) and off line content. Your ISP could also cause problems by caching RunRyder’s pages.

Also see Automatic Page Display below.

Cookie Login

To login to RR cookies must be enabled. This browser setting is usually found under its privacy category. To read more about enabling cookies click here.

Cookie Logout

The RR logout link is located at myHome and on the bottom right of the home page. To fix logout problems you need to search for and delete all RR cookies (How to Delete Cookies). Locate your cookie directory(s) and delete cookie files with names that contain "runryder" and or the IP text "205.134.230.242". After deleting all RR cookie files, reboot your computer.

Connection DNS

If you are having problems connecting to RunRyder try flushing your PC's DNS resolver cache.
How to flush and reset a client resolver cache

RunRyder Connection Traceroute

How to Do A Traceroute From Your Computer
Tracert to Runryder.com From DNSstuff.com

Automatic Page Display
 
 




I cannot log out of RunRyder.
 
 
The RR logout link is located at myHome and on the bottom right of the home page.

To fix logout problems you need to search for and delete all RunRyder cookies (How to Delete Cookies). After you locate your cookie directory(s), delete all cookie files with names that contain "runryder" and/or the IP text "205.134.230.242". After deleting all RR cookie files, reboot your computer.
"Login Here" error
 
 
This is typically a cache issue. Clear your cache to fix this problem.
Format Code doesn’t work for me.
 
 
To learn more about Format Code click here. To use the format buttons, JavaScript must be enabled.

To correctly use the Format Code buttons, first highlight the text you wish to change and then select the format button.

You can also format your message by first selecting the format button you wish to use. The button will then turn pink. Then type whatever you wish to be formatted. After you are finished typing, click on the same button or the 'Close Tags' button. You must click on the same button again or the 'Close Tags' button to have the format feature displayed.
I cannot view any new posts or new private messages.
 
 
This is typically a cache display issue. If your browser is displaying incorrect or out of date data, do a Ctrl-F5 or a Ctrl-R refresh. Next you should delete your temporary internet files (How to Clear Your Cache) and off line content.

Your ISP could also cause problems by caching RunRyder’s pages.

Also see Automatic Page Display.

After the correct time and date are displayed on the homepage, you should be able to view new posts and new PMs.
I cannot see all the photos on certain pages.
 
 
This typically happens when there has been a disruption in the loading of a page. Grey boxes or blank boxes will appear where the photos should be. To fix this problem:
I am unable to view any gallery photos.
 
 
This is most likely a cache problem. Always do a Ctrl-F5 refresh first. Then next try deleting your temporary internet files (cache) and off line content. (How to Clear Your Cache).

If clearing your cache does not reslove the problem, go to myHome - Edit Options.
And set Use Javascript to display Gallery photos? to no.
FastPhoto and PhotoCache is not working.
 
 
This is most likely a cache problem. Always do a Ctrl-F5 refresh first. Then next try deleting your temporary internet files (cache) and off line content. (How to Clear Your Cache).

Your ISP could also cause problems by caching RunRyder’s pages.

Also see Automatic Page Display.
Error- "Document contains no data" when trying to upload photos.
 
 
You might have a slow or flaky route to RunRyder. To debug your individual internet route to RR you need to go to your personal computer command window. (to get to your command window go to Start - Run, and then type in "cmd").

Type the following into your Command Window: C:\tracert runryder.com

Example of a fast connection (+150 ms would be slow):

PM Problem! I just received an e-mail notification that I have a new PM but once I go to my Private Messaging the new PM isn’t there. Where is it?
 
 
This is typically a Cache Display Problem. First do a Ctrl-F5 or a Ctrl-R refresh. Next you should delete your temporary internet files (How to Clear Your Cache) and off line content.

Your ISP could also cause problems by caching RR’s pages.

Also see Automatic Page Display to resolve this problem.
Where did my Inbox PM go?
 
 
Replying to a PM in your Inbox with the Save Copy option checked (the automatic default) will move a copy of the original Inbox PM and your response to your Sent folder.

The Sent folder contains your complete PM conversation including date and time for each part of the conversation. Your original Inbox PM is removed from the Inbox and placed in your Trash folder. This process is done to avoid duplicate PMs in your Inbox and Sent folders.

Nothing is lost by default. The sent folder is the key focal point of PM work done. Go there and click the number next to the member name to review or reuse older PMs associated with that member. You can move any conversations in the Sent folder to specific folders you create.

Unchecking "Save Copy" keeps your original pm in your Inbox. RunRyder does not recommend doing this because you will not have access to your reply words.

Replying multiple times to sent PMs can be achieved by editing the "Recipient:" field.

**RunRyder PMs are automatically deleted three years after they were created and sent. If you wish to keep something permanently, please save a copy to your personal computer.
My Gallery Script and Upload tabs don’t work.
 
 
This is typically a cache issue. Clear your cache to fix this problem.
Why does My Gallery display always look different?
 
 
This is most likely a cache problem. Always do a Ctrl-F5 refresh first. Then next try deleting your temporary internet files (cache) and off line content. (How to Clear Your Cache).
Why does my page always scroll to the top whenever I hit the "back" button?
 
 
Pages set to not be cached are creating the problem. Only some browsers have this problem and sometimes clearing your browser's cache helps. No cache pages include the Home page (always) and any page where the link is flashing or the NEW SUBS link is displayed. Clicking these highlighted links will subsequently return the page to the normal cached mode. Thus it won’t jump to the top when backing into it.

A FireFox fix is discussed here.

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