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Off Topics > **Century Heli Quality Issue: Potential Hawk Buyers Read This

AGRAV8
rrProfessor
Location: Mosquito Coast......Houston Texas

Alvaro, Corn, distinguished forum members:

A couple of points to make:

The Company Owner is NOT in the U.S. at the moment. He is away on a business trip. Has been since the 2 nd of this month. Not sure if his presence would effect this situation, but I certainly think he is less than "in the middle" of the situation based on geographical location. I understand he is due to return later this month.

There still remains to be seen (figurative, of course) if the defective item was so when purchased. I don't think most would have missed this during a check in the build process. Much less a pre-flight.

Corn: why don't you toss your stuff in the car and cruise down to Corpus next weekend (feb 21-22) . I think a couple of Century reps will be there, might be a good time to gain assistance from them (notice I DIDN'T SAY PRESS YOUR CASE) and let them look over your stuff. I'm going to go myself, and although I'm no rep, I darn sure would like you to convince ME of your problem.

So: there it is. Saddle up. Ricks' sells Hawks.....and I'm sure they have one there. Lots of parts too. Why not bring all your stuff, who knows.....might get it going while your there.

No, I'm not calling you out. Yes, I'm inviting you to come on down.....and get a second opinion. A REAL opinion. Not one from some keyboard scientist that hasn't seen it themselves. Hope you can make it. Really. Oh, and bring something that does fly while your at it......cause were all there for fun and fellowship, right?

Oh, and then your quote:
"If I have to use the Internet as a forum to drive my point then I will. If Century was based out of Texas, then I'd probably try to take them to small claims court (again to drive my point). If your tired of this thread then stop reading it. I'm practicing my "Freedom of Speech". end quote

Hmmmm guess Court is in session, a change of Venue (since the internet is rather hard to get a fair trial over, right?? ) A jury of YOUR peers will be available on the above dates.

Let me know. Yes, I'll be happy to phone you and discuss this. I would rather see the evidence, hear the case, and make my own decision without being influenced prior to the 21st.

James

02-12-2004 11:22 AM

the Wasp
rrProfessor
Location: Vt

Corn,,, please except James invitation,,, because if you can prove that there is no 3mm thread in your swash you DO deserve new parts !! and then, I'm sure that the Century reps will get you those parts...

Jim

Jim
Buzz Buzz Buzz

02-12-2004 02:40 PM

corn_tortilla
Heliman
Location: Round Rock

Quote
quote from Corn about 4 pages back Quote -------------------------------------------------------------------------------- I don't have access to micrometer, or the bad swashplate anymore (They never shipped it back) so I can't get you exact measurements. I know what I saw, and the rest is dependant upon what I heard back from Century.

As well, I have already ordered & recieved my replacement parts from Ricks (Gets her 1 day via UPS ground

) and will do my rebuild this weekend. I had kept all my damaged parts initially as Century stated that "If they were able to replace parts, it would be via RMA", since Century told me to take a long walk off a short peer(sp?); I tossed them.

If weather holds, I'll get the mechs airworthy again this weekend.

RE; Reps able to do anything (Page 4 of this thread)

Quote
I'm sorry you didn't get any help with the crash damages. If it had been my say, as Payton has said, it may have been different. About all the field reps can do in this kind of situation is advise you how and who to get in touch with. From there on, it's in Century's hands. SteveH Century Field Rep

~corn
PS. I did actually file a complaint against Century w/ the BBB after they declined assistance. I still have not heard from the Santa Clara branch though.

02-12-2004 04:29 PM

Falcon SE
Senior Heliman
Location: College Station, TX

Although it is better than nothing, all the BBB can do is dispute settlement if the company you have a dispute with is a member. Otherwise they can put a bad mark against Century but that only works if other people actually check with the BBB before doing business with someone.

02-12-2004 04:34 PM

the Wasp
rrProfessor
Location: Vt

02-12-2004 06:15 PM

airfoil
Heliman
Location: New Berlin, WI

So you sent the parts back to Century and you toseed them too? How many swashplates were bad?

Hmmmmmmm

02-12-2004 11:52 PM

carpetjohn3
Heliman
Location: Glendora CA.

Pre Flight, Run Up, Then Fly

This is starting to sound like a bad pre flight.
You might want to spend a little more time looking over the bird before you put it into the air ( that means hands on ) as you may have more to lose that just some parts for the bird.
And I would just like to say that I have NEVER had a problem with Century and I'm looking to see the new Predator Gasser that they have coming out.
As I'm looking for a Gasser for a Scale Heli, if it works in a scale then that will be the one that I will buy.
I just think you might be just to new at flying a Heli and now you want someone to pay for you're error in Pre Flight.

Stop Crying About It and just go fly.

And yes I know about a Pre Flight and Run up as I worked on the L-19 Birddog

Have a nice day.

Have a nice day John

02-13-2004 01:43 AM

rp56
Senior Heliman
Location: Woodland, WA

i think that its funny that you filed a complaint with BBB.

i really think that if you want to get help with the heli it might be in your favor to take a back seat and meet with other people and look over your problems. the more you fight and bash the more people get turned off.

Good Luck
Paul

02-13-2004 06:49 AM

corn_tortilla
Heliman
Location: Round Rock

Airfoil, you missed the point. The swashplate was sent to Century for them to look at. I held on to all the other damaged parts in case Century was going to do the right thing. They told me the wouldn't help so I tossed the damaged parts (blades, boom, flybar, etc.) I never tossed the swashplate (It's still at Century -- They never shipped it back).

CarpetJohn, in my previous posts I had stated that I had been working on the heli the night before. And I did do a preflight check (How many times do I have to say that?)

I only did the BBB after giving Century the opportunity to do the right thing. I think of it as bringing in an 'official' mediator.

~corn

02-13-2004 07:07 AM

the Wasp
rrProfessor
Location: Vt

I have to say, that it would have been good for everyone if Century replaced the parts !!

Jim

Jim
Buzz Buzz Buzz

02-13-2004 07:29 AM

Ray Fernandez
Elite Veteran
Location: Guam (U.S.A.)

I'll second that, Jim.

Somewhere this has all got to come to a stop.

Ray Fernandez - GUAM

02-13-2004 10:09 AM

Kaos2
Senior Heliman
Location: Tennessee

It's amazing!!!

Why didn't you all start replying to Corn's post like this in the beginning. Let's look at some of the original responses.

Should have glued the balls into the swashplate, shouldn't have bought an ARF, I've never had a problem, I can't see how this could happen, Century has always treated me well, etc., etc., etc.

Translation: Century is a good guy with a white hat that always does what's right, and doesn't make mistakes; Customer is a bumbling idiot who makes numerous mistakes in selection, judgment, and execution. Customer is WRONG.

Thanks for all your support, Century reps and Century flyers.

This is exactly why I didn't bother with informing this board of my problem. The customer is always on trial here.

02-13-2004 01:43 PM

Skip Wescott
Heliman
Location: Nags Head NC.

Predator

Ask CHOPPERTIME about his Predator and how long its been sitting and waiting for the right cluch bell and bearings, he still can not get the right fit, just look at his topic,I was at the hobby shop this week and its still sitting there!

02-13-2004 01:52 PM

Harbinger
Veteran
Location: alberta

Choppertime PM sent

please check your message box

02-13-2004 03:02 PM

HOMEPAGE

Kaos2
Senior Heliman
Location: Tennessee

Rstacy

My response wasn't directed at you. It was a general observation about how this thread has been handled. I believe you made that same point around the 2nd or 3rd page using quotes from the various responders. Obviously, we are seeing the same thing here.

You know the old adage: "If the shoe fits, wear it; If it doesn't, kick it off."

02-13-2004 03:49 PM

Falcon SE
Senior Heliman
Location: College Station, TX

The unfortunate fact is some people are "Thread campers"
or "Board Trolls"

Just because the same 3 or 4 people say the same thing OVER AND OVER AND OVER again doesnt mean its 20 people with that opinion. It is still just 3 or 4 people wanting to be heard.

Don't feed the trolls.

02-13-2004 04:10 PM

the Wasp
rrProfessor
Location: Vt

see, I feel that if Century found Corn to be at fault, the rest of us should not bash Century, for the simple reason that we just don't know,,, and that is the truth,,, only Corn knows the truth,,, but I can understand him being upset,,,

yes or no, right or wrong, if Century replaced the parts it would have been good for Century, it would have been good for Corn and it would have been good for the rest of us, and it would have been good for the hobby !!

Corn,,, for what it's worth, I Emailed Dennis at Century last Saturday, and I asked him to replace your parts,,, I did that for the ONLY reason, if Century did replaced the parts, it would have been good for all of us !!

Jim

Jim
Buzz Buzz Buzz

02-13-2004 04:21 PM

the Wasp
rrProfessor
Location: Vt

am I upset with Corn ?,,, NO

am I upset with Century ?,,, NO

I am upset with the Century bashing,,, because we just don't know !!

and yes, again, Century could have been the bigger and stoped it all by replacing the parts...

Jim

Jim
Buzz Buzz Buzz

02-13-2004 04:29 PM

Falcon SE
Senior Heliman
Location: College Station, TX

Rstacy, you have posted about 30 times on this thread. Hence my point.

To those unaccustomed to forums, this thread looks as if there is an inordinate amount of animosity towards Century, the reality is there are about 4 people doing the majority of the posting making the negativity appear as if everyone hates Century products and the company.

Let look at one of the cases that stirred up public sentiment about a situation when only the information that supported that sentiment was given to the public. aka... Rodney King.

I remember watching on TV as we saw OVER AND OVER again the supposed brutality towards Rodney King played over and over again on the TV. The same clip, him getting hit. Im not going to take a side either way, I wouldnt want to get clubbed by the cops. On the other hand I also wouldnt be lunging at the officers causing the situation to escalate. Only in ONE place on ONE show did I see more of the footage than we were allowed to see on CNN etc... In that footage he was seen to clearly and repeatedly get up and lunge at officers and they had to beat him down.

Whats that got to do with anything? We don't have all the facts. Only the jury in that trial did. Only Corn and Century do. Everything else is shear speculation or head bobbing agreement based on the limitted information we were given. Of course we will form the same opinion Corn did, for all we have is the information he has given us that he himself used to come to the same conclussion.

In other words Rstacy, chiming in and echoing the sentinments you do and trying to agree with Corn just tells me your a Century basher who supports your breatherin in that cause no matter what you actually know about the situation.

Put down the Pom Pom's and quit yelling "YEAH!! SEE!! I TOLD YOU!!! CENTURY BLOWS!!" because all I see is someone seeking to comiserate with those who'm you agree with.

02-13-2004 04:39 PM

the Wasp
rrProfessor
Location: Vt

thank you Falcon SE !!

Jim

Jim
Buzz Buzz Buzz

02-13-2004 04:54 PM

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