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Off Topics > **Century Heli Quality Issue: Potential Hawk Buyers Read This
 
 
rp56
Senior Heliman
Location: Woodland, WA

koas2

how did century treat you? i see that you have 3 of there helis. i would think that you must have felt ok with it, after all you went back 2 more times, unless you bought all three at once.

i am not trying to be a smart ass by asking you this, i really what to know.

Thanks
Paul
02-10-2004 06:59 AM
 
 
Seaviper
Senior Heliman
Location: Ft Lauderdale

where the h e double hocky sticks is SENECA when you need him?

Patrick
O|||||||O H2 Recovery Team
02-10-2004 10:58 AM
HOMEPAGE  
 
 
Falcon SE
Senior Heliman
Location: College Station, TX

I have done my share of the unhappy customer bashing here when I joined this forum. I spoke to Peter and we came to an understanding. He then proceeded to go above my expectations and made sure I was satisfied.

I don't think the issue here is "Century refuses to take care of the customer".

The real issue here is trust. Does Century believe they are at fault? Obviously not. When they do, they take care of the customer.

I used to run a business so I know exactly what it is like having a customer come to you pointing the finger and discovering they are flat out lying to you. I am not here today laying blame either way but I can certainly see where the possibility exists that a noisy customer (on the forums) is trying to apply pressure here perhaps because a deceptive act didn't go the way he planned. Again, not saying Century is right and Corn is wrong. Just stating that from a business perspective, if every time someone walked in the door waving and screaming and blaming you, you then paid out cash to shut them up then you would go out of business fast. In this case when you are doing your best to provide quality and an inexpensive product, I think they have to watch every dime that much more carefully.

For all those "but joe blow sent me a new Heli when I said they screwed up... did you pay 3 to 5 times the production price for said helicopter? In the case of the hawk, it would be easy for the company to mail you out a free one because they make money hand over fist. However, when the profit margins are closer than that you have to be that much more careful.

Sorry you had a bad experience Corn, it has been my experience that Century does what they can to satisfy the customer within reason.
02-10-2004 02:49 PM
 
 
Kaos2
Senior Heliman
Location: Tennessee

rp56,

Quote 
where do you find that the "debate and misdirection" to take away from the issue at hand?


I'm not trying to flame anyone here. All the discussion about preflight checks, "does Century sell a black 2 mm ball?", should have dissassembled and CA'ed the balls to the swashplate, dissassembling & loctiting Century's subassemblies, etc. all take away from the issue at hand, IMO. A customer received a swashplate with (1) incorrect size ball installed, which led to the failure of that part and the loss of the machine. I really don't care if Century "feels" like they're responsible. Unless Corn is a liar, they are responsible!

Quote 
how did century treat you? i see that you have 3 of there helis. i would think that you must have felt ok with it, after all you went back 2 more times, unless you bought all three at once.


I did not buy all (3) heli's at once. In fact, I bought each of them on three consecutive purchases. Century was well on their way to having a satisfied repeat customer. Also, my gallery was titled "Welcome to the Dark Side" and I only flew Century products. About nine months ago (June) a series of events started (and continue to this day) which soured my opinion of Century's management. I didn't feel like being put on "trial" here in RR, and I really didn't see any value in trying to bash a heli manufacturer. Because of this, you'll not be able to find a big Century bashing thread started by kaos2. I did change the name of my gallery. I did sell my Hawk Sport & replace it with the Sceadu EVO. My Predator is for sale, but I will probably continue to fly it. I'm not on a campaign against Century, and am not willing to take a financial beating just to fly a different 60 size ship. Notice, I did not say that I had a problem with Century products! If anyone (myself included) flies Century heli's, I'm not going to say anything negative about their choice. I can, as a customer, choose which companies I will support financially, and which ones I won't. I choose not to send my $$$ to Century at this time. I know I didn't provide the details you were hoping for and I won't. I don't feel like hiring a defense lawyer to handle my case on RR On the other hand, I have my opinion which I'll continue to share, and my opinion is Century mis-assembled Corn's swashplate and is responsible for the resulting failure. Who knows, maybe Corn will choose my approach.

Thanks for the kind comments about my paint. Those were the first canopies I ever painted.
02-11-2004 12:08 AM
 
 
tailwhip
Senior Heliman
Location: Southern WI

This is what happens when your on the Darkside!

02-11-2004 01:39 AM
 
 
corn_tortilla
Heliman
Location: Round Rock

KAOS2,

Well, let's just say that I'm trying to decide how to spend my income tax return (IE, which mechs and fuselage). I can tell you which company WON'T BE getting a portion of it.

~corn

PS. Still waiting on that official 'public' response from Century......? I thought they checked their own board.
02-11-2004 05:48 AM
 
 
Alvaro Miranda
Heliman
Location: Itu/SP/Brasil

I was seriously thinking about buying a Hawk, but after this I am with you doubt and much fear.
02-11-2004 05:54 PM
 
 
shootist
Senior Heliman
Location: New York State, East Coast US

And I'm sure that Century will miss your $159, too!
02-11-2004 06:25 PM
 
 
Alvaro Miranda
Heliman
Location: Itu/SP/Brasil

159.... did not. i thinking about buying the complete kit for 609,00... is with fear, goes to think plus some time
02-11-2004 07:09 PM
 
 
Falcon SE
Senior Heliman
Location: College Station, TX

Yeah, but... I dont see Century making posts saying screw you, take your money and go.

I see Zealous people and a couple of board trolls doing all the yap flapping.
02-11-2004 07:35 PM
 
 
shootist
Senior Heliman
Location: New York State, East Coast US

Sorry, but you missed my intentions entirely. One pissed off customer has successfully amplified a complaint over what he believes is bad customer service into a major incident of bad public relations. Now, some guy from Brazil is chiming in that he won't buy a Century product because what corn reports was bad service.
[SOAPBOX]
GUESS WHAT, GUYS? We have no idea who's right in this dispute. For 135 posts to go on and on about how a manufacturer should give the guy a free kit is absolutely ridiculous, in my opinion.
I know that Century has sold thousands of helis to people, and thousands of people are as happy with them as they are with any new heli. I know that they've given replacement parts under warranty when they've found defects.
This is just the power of the internet to internationally slam the reputation of one of the major manufacturers in this hobby. And we only have one guys description of the story.
Geez- helicopters crash for a hundred reasons. Get over it.
[/SOAPBOX]
02-11-2004 07:55 PM
 
 
JuanRodriguez
Elite Veteran
Location: Rochester, New York

I think that part of the problem is that everyone's been spoiled with Horizon Hobby's great customer support and expect that all other outfits will follow suit.....

Ain't gonna happen.
02-11-2004 07:59 PM
 
 
Ray Fernandez
Elite Veteran
Location: Guam (U.S.A.)

Quote 
I think that part of the problem is that everyone's been spoiled with Horizon Hobby's great customer support and expect that all other outfits will follow suit.....


So that's what it really is all about, isn't it?

Comparison of company's policy to Customer Service?

Quote 
Ain't gonna happen


.........and I agree with Juan in that companies will dictate their own destiny. Don't get me wrong now. I will shop where "I" want to and buy what "I" want and if the service does not do me well,....... Astalla Vista, Baby

Ray Fernandez - GUAM
02-11-2004 08:13 PM
 
 
the Wasp
rrProfessor
Location: Vt

Ray S,,, ""The customers will dictate the destiny of a company"",,, then will you please tell me why (as in the past), with all the problems the Raptor was loaded with, and when no one could get parts for their Raptors (when Ricks them self had a 1 page letter on their site saying how they could NOT get Raptor parts for 6 months), with all that and knowing the TT did not replace every bad kit or every bad part, why wasn't that as big as a problem as the 4 or so people are having with Century ??

Jim

Jim
Buzz Buzz Buzz
02-11-2004 09:39 PM
 
 
corn_tortilla
Heliman
Location: Round Rock

Shootist, Actually before all this sh!t started, I was thinking of doing the Pred 60 (~$500), BlackHawk Fuse (~$450), Scale Muffler (~$50), 4 Bladed Head w/ Swashplate, etc Blades (~$550), Tail Rotor/Gearbox ($120). ~$1700 not counting electronics, etc.

Now I'm looking at some different fuses from Graupner/Anbro/Vario to figure out what my 2nd scaler is gonna be....... I haven't decided if I'm going to keep the 222 once it's airworthy or sell it (Just to rid myself of Century completely).

While century may shrug the $159 off, there are those customer that get turned away from Century after hearing my story. (Then again, there are customers turned towards Century, off of recomendations from people that HAVE NOT had the problems I HAVE HAD)

~Corn
02-11-2004 10:42 PM
 
 
the Wasp
rrProfessor
Location: Vt

but I do know other brands,,,

1) this plastic brand now has a tail rotor problem

2) this other plastic brand has main blade flutter

3) this 3rd brand doesn't have the correct gear ratio for there plastic 50 heli

I do NOT see these manufactures correcting these problems !!

I gave-up on my Raptor because of the way TT treated me !!


Jim

Jim
Buzz Buzz Buzz
02-11-2004 10:51 PM
 
 
rp56
Senior Heliman
Location: Woodland, WA

who cares!!!! take your money and politics elsewhere, and shut up, this is more than old by now. for all of you that think your money will break the company, get over it, there are more people getting into this hobby ever day that would way rather spend $500.00 and get a heli that flies great than $800.00 + for somthing different. not a lot of newbies have the guts to crash $800, or even vets. how many people do you know that money is not a big deal? anyone that reads these threads knows that there are a few select poeple that are at the core of all this, how long before people see that you are on a soapbox? besides century makes enough money on replacement parts that the build wrong



Paul
02-12-2004 01:12 AM
 
 
shootist
Senior Heliman
Location: New York State, East Coast US

Quote 
Now I'm looking at some different fuses from Graupner/Anbro/Vario to figure out what my 2nd scaler is gonna be....... I haven't decided if I'm going to keep the 222 once it's airworthy or sell it (Just to rid myself of Century completely).

And I don't blame you a bit for dropping Century now that you have a bad taste in your mouth. I bought Fords for years, until I was mistreated during the Firestone recall. I buy imports now, which I swore I never would.
But you miss my point- the point that your reported bad experience has been amplified by the internet so far that people who know nothing about it, are getting the same bad taste you got. That's just not fair, and it could damage a major manufacturer in this hobby.
And I'll say this to your face- I have no idea if your evaluation of the issue is correct, or if the wrong ball was installed at the factory, or if you installed the wrong ball. I only know that you're really ticked off after a crash, and want the manufacturer to replace a kit, and you're using the defamatory power of the hobby's most popular chat room to extort your demands after you didn't convince the manufacturer of the validity of your warranty claim.
02-12-2004 01:16 AM
 
 
corn_tortilla
Heliman
Location: Round Rock

Yes, I'm on a soapbox for multiple reasons. They are:

1) Hard time getting in contact w/ century. Only upon posting was I given other avenues (Took over a week). Century & Heli-world are officially seperate companies.

2) Prevent those unknowing newbies from chosing a product that COULD lead them down the same path I am enduring.

3) Principality -- Century should own up to the faulty swashplate and replace the parts (I just wanted to get the bird airborn again @ no cost) I didn't have to get Carbon Blades (which died in the crash); woodies would have done.

If I have to use the Internet as a forum to drive my point then I will. If Century was based out of Texas, then I'd probably try to take them to small claims court (again to drive my point). If your tired of this thread then stop reading it. I'm practicing my "Freedom of Speech".

~Corn

PS. Century we're still waiting on the official response. Right now people are saying it's lopsided. Please post your response for all to view....
02-12-2004 07:00 AM
 
 
Alvaro Miranda
Heliman
Location: Itu/SP/Brasil

I and plus some friends we thinking about acquiring 5 completes kits.....for 609,00 each. But necessary to know what the Century has to say with everything this. We are waiting some reply. They see that we live in Brazil and necessarily we need a really good Customer Service.
The total is US$3045,00 plus ship etc....this is for a initial practice, we looking for more kits on near future!!!
Sorry for my English....
02-12-2004 10:45 AM
 
 
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