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Off Topics > Ronlund
 
 
voksboy
Senior Heliman
Location: Manila, Philippines

I can't believe this. It's probably a mistake but what a big mistake it is. I checked my online credit card account and this popped up.

10/01/03 10/01 RICK'S R/C HELICOPTERS CORPUS CHRIST TX $426.51

WTF? I never ordered anything from him!

My question is (read this somewhere in RR) I emailed him regarding price for the YS91 and 8:18 gear ratio for the fury over a month ago and he never got back to me. Anyway did he make the transaction anyway without my authorization?!? Did he think I still wanted it without my consent?!? I read someone complaining about him asking for a raptor V2 or something and rick said he didn't have it and the next thing he knew a few months later his card was charged and the heli was being shippied to him. Is this how this guy operates?!?

I'm pissed off! Just because my credit card is in his database doesn't mean he can just charge me for anything he wants. I ask about a price and next thing I know i'm charged for it? I hope it was just a mistake in his part because this is strike 2 for ricks.

I just called my credit card company to close my card and dispute this transaction. I have to go through this hassle because I trusted this online shop. Secure online transactions my bum!


P.S. for all you rick fans out there saying I should talk to him before I bash him on this site! Save it because he should of emailed me or called me before he charged my card for anything!!!
10-11-2003 12:47 PM
HOMEPAGE  
 
 
giaffa
Senior Heliman
Location: Sao Paulo - BRAZIL

You don't need to close your card as I'm sure that if it was I mistake he will fix it.
Ron is a firts class person.
10-11-2003 12:52 PM
HOMEPAGE  
 
 
z11355
rrMaster
Location: 10000 is enough time wasted.

Chill out.

Ron is totally first class and will address
any problem, mistake or issue.
10-11-2003 12:54 PM
HOMEPAGE  
 
 
voksboy
Senior Heliman
Location: Manila, Philippines

Guy's I know you say he is a first class person and he will do his best to fix the issue. The thing is why would such a first class guy do this without my knowledge? Why wouldn't he email me before doing something like this? Hell for all I know it could of been someone else in his crew that messed up but the matter still is that I got charged for something I never ordered! No matter what you say. And if it was someone in his crew that messed up it still would reflect on Rick. I know I didn't need to close my card but it might happen again, you'll never know. This way it's safe to persume that Ricks database in his shop doesn't have my card number anymore and I would never be charged for some stupid mistake wheater he did it or his crew. My point is why would a reputable company like ricks do something as stupid as this? Something fishy. I just don't understand how this could of happened.
10-11-2003 01:05 PM
HOMEPAGE  
 
 
psawya
Key Veteran
Location: Pyongtaek, Korea

I assume you have never made a mistake?

Pete
10-11-2003 01:15 PM
 
 
maddogheli
Heliman
Location: Wyalusing, PA

Just a thought

If you were just looking for pricing and not planning to buy, why in the world would you give someone your credit card number?
10-11-2003 01:21 PM
 
 
voksboy
Senior Heliman
Location: Manila, Philippines

Quote 
I assume you have never made a mistake?


Oh good one psawya. Great one


Maddogheli, I ordered from ricks january 2003. When you order from a website your credit card details go into a database. That means they can virtually charge you anything anytime. This is the problem with online transactions. They will have all my details including my shipping address and everything else. This is how they charged me.
10-11-2003 01:23 PM
HOMEPAGE  
 
 
z11355
rrMaster
Location: 10000 is enough time wasted.

everyone is (hopefully) human around
here (although I have doubts).

it would seem as though either your
email was worded in such a way or
he construed it in such a way that he
thought you were in fact desiring to
order the parts, not just price shopping.

When the YS91's came in, he filled
the 'backorder'.

He will make it right.
10-11-2003 01:37 PM
HOMEPAGE  
 
 
ShuttleSmasher
Senior Heliman
Location: Owner of TheModelWorx.co.uk

Thats a good price for the 91
10-11-2003 01:39 PM
HOMEPAGE  
 
 
voksboy
Senior Heliman
Location: Manila, Philippines

z11355, you're probably right. Maybe that would be the case. I do know for a fact that it clearly stated how much would the YS 91 and the gear ratio but for argument sake, why would Ricks shop send me parts backordered over a month ago and charge my card without sending me an email? Or a phone call?

And by the way, I'm not sure what that charge was for on my card. I only think it was that inquiry I sent him about those parts. Other than that he could of sent me a transmitter or something, even a heli? I'm just guessing. I'm giving them the benifit that it was those parts if in case there was some odd chance that he read my email wrong.
10-11-2003 01:52 PM
HOMEPAGE  
 
 
Al Magaloff
rrMaster
Location: 12,199 Posts- Enough Time Wasted. See Ya!

My question is : Why would you come here first? Why would you not go to Ron Lund FIRST? We all know Ron Lund to be top shelf in the helicopter business. Your actions reflect poorly on YOU, not Ron Lund.
10-11-2003 01:52 PM
 
 
voksboy
Senior Heliman
Location: Manila, Philippines

Al, becuase this is a disscussion forum. If I have a question about anything heli related then I come here. I would of called ronlund but they are closed. Imagine to my shock checking my account and being charged 400+ dollars for something I never ordered. Then I have a right to vent out here.

Quote 
your actions reflect poorly on YOU, not Ron Lund.


Not ronlund, really? So you think it okay for ronlund to charge you for something you never ordered?
10-11-2003 02:08 PM
HOMEPAGE  
 
 
Ray Fernandez
Elite Veteran
Location: Guam (U.S.A.)

voksboy,

First of all, you have every right to bring up the subject and I can understand your surprise when seeing a charge on your card that is not authorized. I have dealt with Ron Lund on many occasions and through my experience with him and his company, he and Nathan and Rena and everyone one there, have been really good in taking care of my business as well as others around the world.

The way I see this right now is a simple mistake. I am sure that if you talk to Ron, he will be more than obliged to make things right.

Good luck in your efforts.

Ray Fernandez - GUAM
10-11-2003 02:17 PM
 
 
rickc
Elite Veteran
Location: Creve Coeur IL. (Peoria Area)

I agree with Al, you should have gone to Ron first. We all know Rick's to be an excellent straight forward place to order parts from. This is obviously a mistake and I'm very positive would be cleared up promptly by Ron. I see no need in coming here first, I bet it was a shock to see your statement. It was an honest mistake and good for you for keeping track of your accounts.

Rick
10-11-2003 02:22 PM
HOMEPAGE  
 
 
voksboy
Senior Heliman
Location: Manila, Philippines

Baja170, thanks for the advise. I will be calling him once his shop opens on monday.

The thing I don't understand is when it comes to a problem most especially Ronlund everyone in this forum takes it offensively. Well a lot do.

I'm not saying ronlund isn't a stand up guy, I'm not saying he is a **** guy to deal with. I'm saying someone fu@#ed up and my question is why. How could this happened? I know that rick most especially would fix this.

I'm venting out because I have a problem with this transaction. I'm letting you guys know because this shouldn't happen (and this is the heli community). Rick should always email you and be clear that you ordered the parts. Not just go ahead and send parts out. (I'm assuming of course that this is the ys91 and the gear, because if not and it's something like a transmitter then I'll be pissed )
10-11-2003 02:27 PM
HOMEPAGE  
 
 
Dazzler
Elite Veteran
Location: Ohio

I can tell you right now, your not getting your $426.51 back, your screwed, thats the risk you take giving your CC number away online.

Just kidding, they will take care of you!!!

Daz...
10-11-2003 02:28 PM
HOMEPAGE  
 
 
voksboy
Senior Heliman
Location: Manila, Philippines

deleted
10-11-2003 02:49 PM
HOMEPAGE  
 
 
dkshema
rrProfessor
Location: Cedar Rapids, IA

Amazing. Come here to whine about a credit card transaction first. Most sane people would be on the phone to the vendor first thing to sort it all out in private, instead of going to a public forum to disparage the vendor.

Ron is not a crook. And he certainly doesn't go around randomly selling stuff to people without their knowledge. He wouldn't be in business for long, and would be behind bars. I don't think he is willing to risk his company or his reputation by pulling shady deals.

Frankly, most of us here have no idea who you are, or what your business reputation might be. For all we know, this could be simply a posting from someone who is trying to scam the vendor. WE don't know what that innocuous email asking for a quote said. Maybe you did order it, and want to stiff Ron. Not saying this was your intent, but the scenario could happen.

I recently asked Ron about a whole laundry list of heli stuff -- from a Freya to a Radio and Gyro -- basically $1500 in stuff. Got a simple email reply, and he hasn't sent me anything I haven't ordered.

You know, maybe you're not the only "Joe Smith" in his database. When one does the volume he does -- an error is bound to happen.

Online transactions are the same as telephone, mail order, or being there in person. When you give that 20-some year old waiter at your local restaurant your credit card in payment for a meal, and they disappear "to go ring it up" -- are you so paranoid that you have to close that credit card account? They can simply write down the name, the acct number, and that magic 3-digit security number on the back and furnish their whole apartment thanks to your dinner.

Chill out. Use the telephone and solve your problem in private. Act like a grown-up.

Dave
10-11-2003 03:13 PM
 
 
drive2survive
Senior Heliman
Location: kenmore wa.

I had a problem at ronlund too but it wasnt with ron>>>>>>>>we called in talked to some gal re a part, she said it was in and took our c/c # and said it would be thier in a week. Being patient I let 2 weeks go by, so we contacted ron and he checked with this gal ,she told him that she had contacted us "which she didnt"and that she had explained to us it was on back order. we waited another week and contacted ron. he explained the gal was wrong and that he would ship the part at no cost, ron did make good on the part so I guess it all boils down to whos taking orders------------------------
10-11-2003 04:09 PM
 
 
JWBurns
Veteran
Location: The Lone Star State, Dallas Texas

David just hit the nail on the head - Bottom line is that you ordered the parts, they were not in - Now that the parts are in your card was charged and I guarantee the items are in the mail.

Now you come on here bitching about it.....

Come back Monday when you've figured out how you f'ed up.

Jason
10-11-2003 05:25 PM
 
 
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