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Off Topics > Vario Importer Concern
 
 
kaz
Heliman
Location: Moore Park, Ca.

USA needs another Vario Importer

If you like the Vario products but hate to have to wait 4 to 6 months or longer to get the product, then we all need to email Vario Germany. tell them they need to have more than one Importer in the USA. I know there are alot of people just looking for a reason to drop Vario due to the supply problems.
If you want things to change then email Vario Germany today! Togather we can make it happen, we are the customer and if they do not listen to the customer they will loose the market share fast.

KAZ
Moore park, Ca.
10-07-2003 07:19 PM
 
 
Obsessive
Key Veteran
Location: 41.73N 71.41W

What does having another supplier in the US have to do with parts availability from Germany?

Nine women can't make a baby in one month.

If the problem is production on the other side of the pond, how does having a second US supplier help?

10-07-2003 07:49 PM
HOMEPAGE  
 
 
kaz
Heliman
Location: Moore Park, Ca.

The level of service would be better. and are you sure its the factory.
Vario usa handles USA, Canada and south america. All that goes through one person. No way one person can handle all that. They need to split up the teritory, the USA needs another Importer.
10-07-2003 07:56 PM
 
 
Obsessive
Key Veteran
Location: 41.73N 71.41W

I'm not sure it's the factory, it was a question as to what the facts are in the situation.

Vario isn't going to "offer up" a new vendor based on whining. You'll have to prove to them your case, and then they'll make a business decision as to whether it's worth it to them or not.

...I think you also mean "Distributor", not "Supplier".
10-07-2003 08:14 PM
HOMEPAGE  
 
 
kaz
Heliman
Location: Moore Park, Ca.

That is correct, i did mean to say importer. sorry.
10-07-2003 09:06 PM
 
 
Rudderfludder
Heliman
Location: Portland, OR

Which brings us right back to the FACT that we need better service now, or wherever the bottle neck is in the order of things needs to be addressed by Vario and they need to be made aware of the problem that the end users are having. But certanly NOT in an "angry mob" sort of way, that will cause resistance.
I am going on three weeks waiting for my parts that Josef said he had in stock. When I call he says "it will go out today".
Still waiting and thinking of selling off my Vario stuff.
10-08-2003 03:53 AM
 
 
Ace Dude
Elite Veteran
Location: USA

While we're on a roll, how about a new Robbe importer as well?
10-08-2003 04:38 AM
 
 
CobraJock24
Senior Heliman
Location: Northern California

It's strange......... no value in customer service?

It seems to me that a business owner should be in it to please people, and make a living at it, at the same time. I think that catering to a lame, corporate attitude of poor customer service is counter-productive.

My personal experience now with Vario says "I will not purchase an aircraft from them, and take a risk in not having parts-support flying it."

If they think it is ok to back-order two, simple, little, "pilots heads with helmets" since June, 2003, (working on four (4) months now,) then what does that say about "something important" that I may need to get back into the air?

It does not matter if the source of the supply and delivery problem is in Germany, or here in the US, it is still a valid justification to warn others and stay away from them.

We will obviously direct "our money" to where the corporate attitude is "customer service."

Just my two American cents worth.
Cheers,
Grover (Yes, I am not upset, just happy that I don't NEED 'em!)
10-08-2003 04:54 AM
 
 
drkite
Heliman
Location: Ulm/Germany

Usually excellent service in Germany

Hi Jack (and all the others),

it was me who said to Jack that we usually get really excellent service in Germany. If something brakes, we just call the Vario ordering line directly at Vario, and most of the times the spare parts will be at our home THE NEXT DAY. Mrs Knechtel and her colleagues are very competent and if you describe the part that has broken, they usually know the Part no. by heart and can also give yo technical advice.

There have been reports that sometimes (this was certainly true when the R22 appeared on the market) some items might not be on stock (such as the special R22 blades). And then again, from time to time, it is reported that it might be difficult if you have to deal with Mr Streich directly.

However I have never experienced any of these problems. But we all (in Germany) have to pay the price for the excellent service: Vario parts are usually among the most expensivest spare parts.

There are some retailers (correct word?) who have some of the Vario parts on stock in their shops. But as delivery just takes one day, most of the times it is easier to just call Vario and get it directly delivered to our home.

Bernhard
10-08-2003 06:38 AM
HOMEPAGE  
 
 
Glenn in Den
Key Veteran
Location: Longmont, Colorado area

I hereby nominate drkite to become the next distributer for the US!!! You can get the parts everyone needs the NEXT DAY, then ship them here!

Stop it you guys . . .you're scaring me. I'm starting to think about a scale ship and I've been looking at the Vario Bell 222 with retracts. After reading some of these posts, I was just caught snooping around the Century site!!


Wouldn't mind PMing with someone about the above model. Some basic questions I don't want to litter the board with.

Glenn in Den.
10-08-2003 06:46 AM
 
 
garyl
Senior Heliman
Location: taxachussetts

I am all for having Joe howard becoming a new importer. It only makes sense.
10-08-2003 01:21 PM
 
 
z11355
rrMaster
Location: 10000 is enough time wasted.

How about Joe for Vario and McKoi for Robbe?

Both of those guys understand the value of supporting a customer.
10-08-2003 01:28 PM
HOMEPAGE  
 
 
Obsessive
Key Veteran
Location: 41.73N 71.41W

I would buy Robbe if Mckoi was the importer; otherwise...not.

Vario - Had my eyes on a Dauphin for two years; Haven't heard enough "good service" to go and do it.
10-08-2003 03:01 PM
HOMEPAGE  
 
 
Rudderfludder
Heliman
Location: Portland, OR

It seems that we are all pretty much on the same page here. I, like Grover, am tempted to do away with my extreem 3D and the hassels of getting parts. IMO, it's not that great of a machine that I can't do without it. And like Jack says, we do not know just where the "hold up" is ( even though we have a good idea). However there is no excuse to hold a customers order up for three weeks on items that were reported to be in stock. I am a warehouse distributer for truck parts and if I don't get the customer his product in a timely fassion (3 days max on instock) then I would be out of busness.


The decision to change the importer will have to come from Germany. (Unfortunatly)
Rod
10-08-2003 06:07 PM
 
 
garyl
Senior Heliman
Location: taxachussetts

What is being said is we need an additional US importer to lighten the load on Joeseph.
10-08-2003 06:12 PM
 
 
aashu
Veteran
Location: Garden State , NJ

I agree

If we have more than 1 importer .. that should solve it

Proudly Flying in NJ, USA
10-08-2003 08:46 PM
 
 
Bandit
Heliman
Location: Chandler, Arizona

Pissed off at Vario USA

Let me tell you about my experience with Vario USA: I flew to Los Angeles on April 20 and personally gave Josef a check for over $7,000.00 for three complete helis (a BK-117, EC-135, and MD-520). He sent me home with the fuses, and some of the misc. parts, and promised me the remainder of my order (engines, mechanics, rotor heads etc.) within two weeks. It has been almost six months, and I still have zero engine sets, no MD-520 mechanics, and am missing various other parts. All of the helis have been built and are awaiting the engines for test flights. When I call to express my frustration all I get is the "there's nothing I can do about it" excuse. I have a hard time believing that in the past 6 months not one engine set or MD-520 mechanics set has passed through his hands. If this is truly the case, how does he stay in business. I know I would never survive doing business like this. Worst part about it is that I trusted him enough to pay for the stuff in advance because he promised it would be here in "two weeks".
10-08-2003 09:00 PM
 
 
vetrider
Elite Veteran
Location: Daleville, AL (Ft.Rucker)

Bandit

From what I hear your not the only one. Those in the same situation need to seek legal help on this as the man out west may be breaking the law.
Check the monitary exchange rate during the time this has gone on and you'll see the real reason your money is gone and you have no parts. If only the Dollar to Euro rate would favor the dollar again parts would magically arrive.
Uli is probley never going against Josef as most Germans, over seas, could care less about the US people and their wants and needs.

100 US Dollar = 84.98343 Euro
84.98343 Euro (EUR) = 166.21314 German Mark (DEM)
100 Euro (EUR) = 117.670 US Dollar (USD)

Nolan Manley
RREMODELS, KBDDintl, Magnum Fuel
Stratus, ODIN, Knight3D, ATOM 500, TREX 700N.
10-08-2003 10:26 PM
 
 
Rudderfludder
Heliman
Location: Portland, OR

vetrider

Nolan,
Good point
10-09-2003 12:44 AM
 
 
Rudderfludder
Heliman
Location: Portland, OR

Heli_jack

Hi Jack,
Jeff and I had a chance to see your stuff at Brooks, Nice stuff and good luck with your projects!!!

I had heard that Heliproz , on more than one occasion, had tried to become distributers for Vario and that the factory couldn't guaranty the type of product supply that Heliproz wanted to purchase.

You here anything like that or is that just gossip and wishful thinking?
Rod
10-09-2003 12:54 AM
 
 
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