RunRyder - parts for synergy

rrTV-PHOTO

New HD TV

HOME rrTV-PHOTO GALLERIES MY GALLERY HELP-FAQ

myHOME PM pmRR MEMBERS 783 ONLINE 24 EVENTS SEARCH REGISTER START HERE

1 page

484 views

TOPIC CLOSED

XHELI.COM	.	Autography FlightPower	.	Advantage Hobby
	.		.

Synergy R/C Synergy N9 > parts for synergy

nissan
New Heliman
Location: israel

hi.
im from israel and i have the great machine - synergy.
but my synergy is on the shelf for 2 weeks because there is problem between synergy and Fridman - who gave us support in israel.
know i cant fly my synergy because synergy.
untill this case we gate a great support from Fridman and i hope that synergy will work whit Fridman again.
im very hope that i will not need to sell my lover synergy...

08-07-2008 08:11 PM

helinewby
Senior Heliman
Location: Mason Ohio

that really stinks dude!

i hope they work it out sorry to hear that

C.B.

stop typing and go burn some more fuel!

08-07-2008 08:55 PM

shovel68
Senior Heliman
Location: marshalltown iowa

That does suck

So why can't you fly? Do you need parts? are you able to order them online? Good luck
Shawn

08-08-2008 12:25 AM

pariah
Senior Heliman
Location: West Valley City, UT - United States of America

I know I've bought plenty of stuff from overseas - I order my Synergy parts from a distributor over 2500 km away, believe it or not.

The closest Synergy dealer to me is at least 1000 km away.

I say this in the hope that you will take it to heart that you don't have to get the parts locally. A lot of us get our parts shipped in from far off places.

I know there are distributors in various nations near you; though many of the closest probably don't trade with Israel - maybe Egypt.

I doubt you'd have much trouble getting parts from most of Europe.

SAB Composites (ie the guys who make the blades) distribute for Synergy out of Italy.

The only problem with getting parts from North/South America is shipping costs may be a bit high...

If you visit synergyrc.com, there's a dealer locator that can probably help you find a place to get parts that's reasonably close.

--
Helicopters & Women: The last thing I want is one whose head has a few loose screws.

08-08-2008 04:36 AM

HOMEPAGE

pilotError
Key Veteran
Location: Long Island, NY

I'm looking to do the double bearing upgrade on the Seesaw. I'm having a hell of a time tracking down the M4x10 button head bolts and the 4x6x1.5 spacers. I track down alternatives, but this is a PITA.

I sent an email to synergyrc but got no reply. This sucks... The parts supply is much better than its ever been, but these oddball parts are still hard to come by...

Good Judgement comes from Experience. Great Judgement comes from Bad Experience.

08-08-2008 02:24 PM

eyal_tal
Heliman
Location: ashkelon , israel

I agree with nissn!!
i know sharon for 5 year and he concerned to all his castumer..
sometimes he needs to complete the kits from his own money
although it not his responsibility
i bought synergy to get a good service from sharon ( israeli synergy distributer)
he call me two days ago and told me that the relationship with
synergy over ....
now im stuck with two crashed heli with no spare parts.
for sure , i can order all the parts online ...but it still take long time and cost expensive.
i hope that it over shortly and we will get all the parts we need soon.

08-08-2008 10:21 PM

f-shivuk
Senior Heliman
Location: Israel

Hi all,

You are missing the point.

All of my customers did not buy this heli only because it’s a Synergy. They bought it because I am the one that's sells it.

Each of my clients know that if there is a problem, I am there to fix it immediately, if there is a defective parts (and there are a lot with Synergy) I am replacing it immediately.

If they need someone to program it, I am there and at most of the times, free of charge.

They also do not want to deal with foreign orders, they want to buy it locally and immediately, without the need to deal with the customs.

This guy at Synergy did not throw only me away, he pissed on all of his clients.

Tomorrow it might happen to you!

Just for your information there is no phone number or any real address to Synergy. They hiding behind an Email and there is no other way to reach them.

If you do something that is not as he wants it to go then he is saying like the soup guy on Seinfeld, "No Synergy for you", but it isn’t funny this time.

O.k. No Synergy for me, but what about my parts you crook?

F.Y.I.
Synergy owes me replacement parts for defective parts and as it's seems, they do not intend to send them.

The Seesaw on the last kit that I sold was drilled at the same side for the right and for the left. There is no one to approach for replacement, I need again to order it at full price from another country that will agree to ship it over.

[url=http://www.runryder.com/helicopter/t450877p1/]

08-10-2008 09:28 PM

HOMEPAGE

pariah
Senior Heliman
Location: West Valley City, UT - United States of America

Quote
All of my customers did not buy this heli only because it’s a Synergy. They bought it because I am the one that's sells it.

I see, you're some kind of sales god that dictates what people want to buy?

When a hobby shop immediately takes a defective part back and gives a new one to a customer, that's what is considered the minimum level of customer service in the most of the world.

I truly feel sorry for Israelis if RMA'ing a part for a customer is considered going above and beyond the call of duty.

Get over yourself. That attitude may well be why Synergy ended their relationship with you. I wouldn't want to do business with a distributor who whines and moans about how hard it is to provide a minimal level of customer service.

--
Helicopters & Women: The last thing I want is one whose head has a few loose screws.

08-10-2008 10:19 PM

HOMEPAGE

RyanW
Veteran
Location: Stillwater, Oklahoma

Quote
When a hobby shop immediately takes a defective part back and gives a new one to a customer, that's what is considered the minimum level of customer service in the most of the world.

I beg to differ. Most of the time you must return the part to the original manufacture and then wait a couple of weeks for them to decide how to compensate you for a defective component.

For a dealer or retailer to replace it on the spot is the highest level of customer service. That cost is 100% out of the dealer's pocket until the manufacture compensates her/him and the customer has an immediate solution to the problem.

Examples:

Futura SE fuel tank was brand new out of the package and it had a leak. Paul @ Robbe USA only offered the customer the address of Robbe Germany to send it back and see if they would replace it. The customer then called Ron Lund and he sent him one free.

I bought a new hard drive from BestBuy and placed it off to the side until I was ready to install it. Two weeks later I installed it and it was dead. I took it back to BestBuy and they said since it had been 15 days since I purchased it, the only option I had was to send it back to Western Digital. Not only would they not ship it back, they wouldn't even take the time to give me the shipping address.

MORAL OF THE STORY: Do business with Ron Lund and not with BestBuy!

08-10-2008 10:47 PM

HOMEPAGE

pariah
Senior Heliman
Location: West Valley City, UT - United States of America

I'd argue that Best Buy has customer service well below what is considered acceptable. I refuse to buy from them for that reason, and I know many who feel the same way.

As for Robbe USA's service - and correct me if I'm wrong - my understanding is that Robbe stopped selling kits in the USA anymore precisely because Robbe USA treated their customers so poorly. I recall thinking of Robbe when I was deciding between Synergy or a different .90.

But given that any of the US Synergy dealers I've dealt with will RMA a defective part, no questions asked - and I don't hear them complaining about it being a hardship when dealing with Synergy -- I just wonder if something in f-shivuk's dealings with Synergy rubbed them the wrong way. He could have easily been unaware that he was demanding special privileges that the many other Synergy distributors don't get. Cultural differences could have made what was believed to be a polite request be perceived as a demand or ultimatum.

The fact that f-shivuk immediately posted a few rants on public bulletin boards doesn't sit well with me - everybody expects bad feelings when a business relationship goes sour, but then to go and post a very one-sided rant on a widely visited bulletin board is very bad form. It shows both immaturity and arrogance, as well as a lack of respect. Were I a heli maker, I wouldn't to do business with a person who did that to a hated competitor.

Given the reaction of f-shivuk, I can't help but think that Synergy was justified in terminating its relationship with him.

When RealRaptors lost their distributorship, they have a simple newsitem "We can no longer distributing Synergy. We don't know why, but we'll still sell hyperformance upgrades." That is a much more mature and professional reaction than angrily posting to a bulletin board.

The bottom line there is that Synergy is a rather... private... company that keeps a lid on everything. Synergy goes to great lengths to keep everything but its finished product and where to buy it secret. There's nothing wrong with that, even if it rubs some the wrong way.

One thought that crossed my mind is this: Maybe Synergy's actual production is in a country that is hostile to Israel, and threatened to stop making the product if Synergy had an Israeli distributor. Given the amount of hostility many nations have towards the country, and Synergy's near total secrecy, it's a possibility - even if it does belong to the tinfoil hat wearing crowd.

--
Helicopters & Women: The last thing I want is one whose head has a few loose screws.

08-10-2008 11:17 PM

HOMEPAGE

f-shivuk
Senior Heliman
Location: Israel

Pariah,

What do you have to say about a manufacturer that ignores his clients? What about defective parts that he agrees to replace and do not send them? I say he is a crook.

And yes, I invested a lot of time and money at Synergy, I will whine as much as I want, I erned this privalge. Do I have any option?

You correct that the part need to be reaplaced, but you can do it only if you have permittion from the manufacturer.

With Realraptors, it is a sad story, but Andy did not invest like I did with the distriburship, He was a dealer and his customers has another dealers around.

You get it all wrong, I am not a god. What I meant is that my customer's main consideration is to buy the heli from me because they know also the other importers in Israel.

Israel is a very small market and I am the only importers that actually keep parts in stock always. If you buy product from another importer, soon you will have no locally parts.

A customer knows that most of the helis are good and there is no much difference between them. Each brand has its benefits.

I am working with a lot of manufacturing, and none of them is acting like Synergy.

When there is a defective part, all of those manufacturers replacing them immediately. Sometimes they need a picture of the defective parts.

At Synergy, he wants the part back, I have to pay 3 times for shipping. Why?

I spoke with some distributors around the world and guess what, all of them does not like how Synergy runs. Even the founder says, that if it was up to him, he was runs it different.

Just to let you example what idiot run synergy:

I wrote him that I lost money on the last kits that I sold. So this Idiot wrote me that I admitted that I am making discounts more then the contract allowed.
First, He never buttered to send me the contract.
Second, I did not want to make any discounts, the reason that I lost money was because the USD rate got so low.

One tip for you, if you trying to make business with some one that you can not have his phone number or his address is falls, stay away from him.

08-11-2008 07:09 AM

HOMEPAGE

ehn
Senior Heliman
Location: Fairfax Station, VA

Quote

I spoke with some distributors around the world and guess what, all of them does not like how Synergy runs. Even the founder says, that if it was up to him, he was runs it different.

Just to let you example what idiot run synergy:

I wrote him that I lost money on the last kits that I sold. So this Idiot wrote me that I admitted that I am making discounts more then the contract allowed.
First, He never buttered to send me the contract.
Second, I did not want to make any discounts, the reason that I lost money was because the USD rate got so low.

One tip for you, if you trying to make business with some one that you can not have his phone number or his address is falls, stay away from him.

The Synergy "idiot" you refer to has always readily shared his phone number and provided great support. Read early Synergy posts if you don't believe me.

Is it his fault the USD rate dropped?!?!?!?!

Also, you're a dealer/distributor, and have violated the agreed rules of civil conduct of RR. I'm surprised you haven't been censured. You are way out of line and I don't believe you deserve to sell/support Synergies. I won't lower myself to your level but you can imagine what I think of you ...

Long Island Eric

08-11-2008 06:02 PM

ehn
Senior Heliman
Location: Fairfax Station, VA

Quote
One tip for you, if you trying to make business with some one that you can not have his phone number or his address is falls, stay away from him.

P.S. I suggest you start selling the Avant Aurora!!!

Long Island Eric

08-11-2008 06:05 PM

1 page

484 views

TOPIC CLOSED

Revolution Models	.	CarbonXtreme	.	Midland Helicopters
	.		.

Synergy R/C Synergy N9 > parts for synergy

PRINT TOPIC

Advertisers

Subscribe to This Topic