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Avant Aurora - EFX - FX > Defective Aurora swashplates?

mike4406
Heliman
Location: chantilly, va

J.A.

Thanks for feedback, and I concur with your thoughts. I suppose I'm more frustrated by the fact that the replacement is not only loose, but cracked.. That's why I don't play the lottery, how unlucky can I get! LOL... I did send Avant another request for replacement, will be interesting to see how long I wait for it.

regards

mike

07-19-2008 03:32 AM

JA Allen
Senior Heliman
Location: NYC

You have every damn right to be frustrated. We waited a long time for this machine, we paid for this machine, and to be frank, it was worth the wait. But...

Missing parts, wacky tolerances on soft main shafts, starter one ways slipping or not even working, now strange swash play... I had some wrong and missing parts too, I didnt have to polish the main shafts on my other machines for a smooth main shaft to swash fit, other things...

The Aurora is an awesome bird, but the frustration is warranted, and you have every right to vent it.

But once its done, that machine will reward you. Best performer I have ever had. It better well fly good, and it did, and its strong to boot.

I think Augusto hit it with this machine, and he and Avant are great people who have given great service, no doubt, but he better get these things noted and get the fit going, and fire whoever it is who is packing these kits and/or who is machining or supplying parts out of tolerances. Easy fixes I think. Frustration breeds contempt, and that wont be good down the road. So, I hear ya bro.

J.A.

07-19-2008 03:42 AM

HOMEPAGE

pinewaves
Heliman
Location: Lawrence, NY - USA

I had a similar issue with play in the swashplate. I asked Augusto to take a look at some video I took of the swash. After viewing the vid he had me send the swash back to AvantRC to have the bearing replaced.

Here's the video I had Augusto look at. You can compare the play in your swash to determine if it might need to be replaced.

07-19-2008 04:20 AM

HOMEPAGE

captrlp
Senior Heliman
Location: spanish fork, utah - USA

Thanks for posting the video. If Augusto said that was a bad swash, it looks Mike and I have bad swashes. I have emailed and PM'd Augusto. Im waiting to hear back. I just opened my kit and already have three major components that need to be replaced.

take care, dont step on the toes today that may be connected to the butt you have to kiss tomorrow!!

07-19-2008 04:25 AM

HOMEPAGE

mike4406
Heliman
Location: chantilly, va

wow, most excellent video! My original was exactly like that right out of the box. And the replacement I rec'd yesterday has the same amount of play, and as I commented earlier, the inner ball also has a hair line fracture from one side to the other. Not sure how they managed to fracture the ball, my guess it's a manufacturing issue. Thanks again for the feedback, and by the way, did Augusto actually send you a replacement swash that did not have any free play?

07-19-2008 04:29 AM

pinewaves
Heliman
Location: Lawrence, NY - USA

Quote
...did Augusto actually send you a replacement swash that did not have any free play?

I had to send my swash to AvantRC. They replaced the bearing and returned it to me the next day. I've flown it at lease 25-30 times since. I just checked and it's still perfect, no play at all.

07-19-2008 04:37 AM

HOMEPAGE

mike4406
Heliman
Location: chantilly, va

I got to get me one of those swash plates for sure. How much?

Glad to hear yours was corrected properly,

regards

mike

07-19-2008 04:40 AM

JA Allen
Senior Heliman
Location: NYC

Ok, yeah, my swash does not have that much play, very very little compared to that.

No way, get them replaced. If he got a good one, and I have a good one, something has gone wrong. Dont listen to the fray, give Avant a chance to fix it. Dont listen to the, "just fly it" BS

07-19-2008 04:58 AM

HOMEPAGE

Augusto
rrAdvertiser
Location: San Diego, CA

A vertical play like the one in that video is evidently excessive. If the play is small it's not a problem because the swashplate vertical location is determined by the servos and not the ball. The ball acts simply as a vertical sliding guide and any vertical play in the ball is not reflected in the vertical position of the swashplate since that only depends on the servos.

Despite that if anyone needs their swashplate ball replaced we will gladly do it at no charge.
Please look at this thread for instruction on how to request replacements:
http://www.avantrc.com/support/showthread.php?t=538

Augusto.

Avant Aurora Ultimate

07-19-2008 09:27 AM

HiroboFreak
Senior Heliman
Location: Central Coast, NSW, Australia

Don't worry about it.

Learn to "Play the Swash Ball" & your flights to music will be in a class of their own.

Good to see that all the defective parts are being replaced.

Synergy N9 | T600n Pro

07-19-2008 10:51 AM

HOMEPAGE

creightoncarr
Veteran
Location: Missouri City, Texas - USA

Okay, I did not have near as much vertical play as shown in the video.

07-19-2008 01:17 PM

mike4406
Heliman
Location: chantilly, va

Augusto,

Then I will assume will you repair and replace the inner ball on the new (my original) swash I have returned, which you should recieve Monday. The new swash you sent me of course has a fractured inner ball, cracked from one side to the other. I will return that one upon receipt of the repaired one.

Thank you.

ps: I also sent in a new form for replacement of the second swash with the fractured inner ball.

07-19-2008 02:28 PM

mike4406
Heliman
Location: chantilly, va

Just to make sure I don't caught up in the new return policy change, I just went to the post office and shipped my second swash back with the form, insured, with delivery confirmation. Now I have no swash plate in hand.

07-19-2008 03:44 PM

ZR2Chevy22
Senior Heliman
Location: Galveston, TX USA

my swash in the kit has .5mm up and down play. Should I send it back and hope for a replacement?

Andrew

07-19-2008 03:48 PM

HOMEPAGE

mike4406
Heliman
Location: chantilly, va

I suppose I am the sacrificial lamb on this issue, but it is what it is. I sent back my original swash on Thursday before any policy change using the prepaid label. And after sending numerous emails and PM's to Avant on this subject and getting no good answers during this fiasco, now I guess I will be penalized a few more days for them to receive my second (new) swash which is in worse shape, and of course I have no idea what the turn around time is for repair vs replacement. (but I will let you know, since I should be first in line).

We all paid for a precision machine, I personally do not accept that the "play" in the swash is not a problem. And how is someone supposed to know what exact amount of play in millimeters is acceptable and how do you measure it?

The real question I posed in much of my correspondence has still not been answered by Avant, why is the play there is the first place? Was it engineered that way? I think not.

Anyway, I even sent Avant scanned receipts for the return of my second swash this morning and also received the email below. Will be interesting so what kind of turn around time I actually get. They certainly do not trust me to return the defective part(s).

*******************************************************************

Sorry about the problem.

We will exchange the defective parts at no charge to you. Unfortunately due to the fact that we are not receiving parts back even providing pre-paid shipping labels we have been forced to change the policy to what all the manufacturers do which is replacement of defective parts after receipt of those parts

Please mail the part to us via Priority mail with delivery confirmation number to:

Avant RC.
P.O. Box 130696
Carlsbad, CA 92013

07-19-2008 04:52 PM

captrlp
Senior Heliman
Location: spanish fork, utah - USA

Mike,

I received the same email last night. I looked on the Avant Forum and they stated in the return policy that parts have to be accepted by Avant prior to replacement.
I dont like the additonal wait anymore than you or the next guy, but I fully understand Avants position. Its obvious that people arent returning their defective parts, which has driven the new policy.
I returned my swash, main gear hub and engine block. Hopefully I'll have everything by Friday. I stated in my letter that I will not accept a swash that has any vertical/horizontal play. I agree fully with you, we all paid for a precision machine, which Avant is fully capable of producing, yet the swashes dont meet the "standard".
I guess we'll keep each other posted

take care, dont step on the toes today that may be connected to the butt you have to kiss tomorrow!!

07-19-2008 06:34 PM

HOMEPAGE

mike4406
Heliman
Location: chantilly, va

Yep, I will be on here until I'm a satisfied customer. One thing for sure, Augusto is trolling the boards and responding, but he is not responding to any of my emails or questions I sent him this morning. You would think they would look at me as a customer, and FIX the customer. (then i would go away!

) Until they figure that out, I will be here.

I also called Heliproz and RD Direct yesterday and tried to buy a new swash, still hoping to get this bird in the air.. More bad luck, Heliproz was out of stock, and RC Direct had (3) in stock, and they told me that two of them had "some" free play, and the other had "alot". That ended my hopes there... Now I guess we'll have to wait and get an official answer on how many millimeters are acceptable, and then I wonder how the distributors are going to measure this slop before they sell them.

I have no expectations at this point...

07-19-2008 06:44 PM

Augusto
rrAdvertiser
Location: San Diego, CA

Hi Mike,

Don't worry. We were already aware of your problem so we'll take care of it first thing on Monday.

Augusto.

Avant Aurora Ultimate

07-19-2008 08:58 PM

mike4406
Heliman
Location: chantilly, va

Thank you,

Mike

07-19-2008 09:30 PM

Razz
Senior Heliman
Location: Louisville, KY

Guys,
I recieved two pivot balls today from Avant for both my swashplates. Both replacement balls have a little play both up and down, and also sideways, but it is less than the originals. I ordered a Quick UK swash(which I have used in the past on my Avant EFX...really nice and tight) I plan on trying to find a better pivot ball that will fit, maybe from Quick UK, after I measure it. I hope that Augusto can find a better made ball in the future(like MA or JR uses). Else the swash is very nicely made, with zero play between the the upper and lower rings, also it adjustable.

My #1 Aurora has 6 gallons through it, and I looked closely at the swash and found that it had just a bit of play in the ball up and down, but sideways it had a very noticable amount. I then was going to use my #2 kit for a new swashplate, but found that one was very close to the looseness of the video.

I heated the swash with a heat gun, and removed the pivot ball with a punch, real easy to do...but I would like to install a ball that won't have any play! I will post if I find one.

Brian

Spektrum DX7, Vibe 50, Aurora, OH Gosh-Trex 700

07-20-2008 01:28 AM

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