RunRyder - You guys wont believe this!!!!

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Avant Aurora - EFX - FX > You guys wont believe this!!!!

mpk000
Heliman
Location: USA

I got my kit today from HeliProz Paid for overnight shipping(SUPER EXPENSIVE) had my wife stay home to sign for it and guess what it is missing the bag that contains the fan, hub, and clutch and whatever else came in that bag. The kit had both factory seals intact so it is a factory problem. I was planning on staying up all night building hopping to fly Saturday. I dont know about you guys but this is sooooo disappointing .

If anyone has the bag that contains these parts can you please list all of the contents in that paticular bag because I am planning on calling HeliProz tomorrow to see if they have all of the parts in stock mabee they will Saturday deliver it. Hopefully HeliProz will take care of this I will let you guys know tomorrow.

This blows thanks for letting me vent thats why I love the RunRyder.

07-18-2008 02:30 AM

GScott
Key Veteran
Location: Lewis Center, OH

Send an email to Augusto. He'll get them right out. He has been very good with the service since the heli was released.

07-18-2008 02:51 AM

mpk000
Heliman
Location: USA

Thanks do you have his email address?

07-18-2008 02:57 AM

Dood
Elite Veteran
Location: America's Dairyland

Aurora@AvantRC.com

I guess that is 'Fernando' at AvantRC customer service.
Thats the guy you need to contact.

(\__/)
(='.'=) The Dood abides.
(")_(")

07-18-2008 02:58 AM

HOMEPAGE

shine153
Heliman
Location: Queens, NY

I know what you mean.

I also had missing parts, too.

But when I emailed to Augusto and to the dealer, they took care of it FAST~!

Avant Aurora
Mikado LOGO 400 V-Stabi
Mini Titan E325

07-18-2008 02:59 AM

petmotel
Veteran
Location: DeKalb, IL.

I believe! It's part of Murphy's Law. Much like when you are in a real hurry to get somewhere, and you leave a little late. That's when you get behind every slow semi, and every Buick driven by a blue-head all the way to your destination. Otherwise known as trials, and tribulation!

Jay

07-18-2008 03:09 AM

HOMEPAGE

Dood
Elite Veteran
Location: America's Dairyland

petmotel, you forgot about the old guy with the plaid hat w/ ear flaps.

(\__/)
(='.'=) The Dood abides.
(")_(")

07-18-2008 03:12 AM

HOMEPAGE

mpk000
Heliman
Location: USA

Thanks everyone you guys are at least making me feel better. Also I started the build and I am excited again.

07-18-2008 03:18 AM

petmotel
Veteran
Location: DeKalb, IL.

Quote
petmotel, you forgot about the old guy with the plaid hat w/ ear flaps.

Hey Dood, us flatlanders don't get too many of the plaid hat guys. Those are usually found a little to the north of IL.

LOL

Jay

07-18-2008 03:43 AM

HOMEPAGE

mpk000
Heliman
Location: USA

Talk about good customer service Augusta just sent me a PM and told me to Email his company and they would get the parts out right away.
Thanks again Augusta
Matt

07-18-2008 04:32 AM

mpk000
Heliman
Location: USA

Augusto Sorry sbout misspelling your name.

Thanks Dood

07-18-2008 04:39 AM

rcnut
Senior Heliman
Location: Rockford, Illinois

Hey petmotel

Quote
Hey Dood, us flatlanders don't get too many of the plaid hat guys. Those are usually found a little to the north of IL. LOL

Watch it!

I am just a little North of you......LOL

.

"I love the smell of Nitro in the morning!"

07-18-2008 12:49 PM

Dakine
Elite Veteran
Location: OC, Commifornia

Quote
Send an email to Augusto. He'll get them right out. He has been very good with the service since the heli was released.

I agree, the response is quick!

Don't do what I did.....got frustrated and looked like a fool

. It's worth the wait! But then again, I'm "Next Day Tony"

.

Getting my TRex 700 today so I could compare

.

Congrats!

07-18-2008 04:52 PM

mpk000
Heliman
Location: USA

Augusto,

Did you get my PM?

Thanks
Matt

07-20-2008 02:20 AM

raptorwoody
Senior Heliman
Location: Cedar Rapids, Iowa

Dont feel bad, I am missiing the bearings and bearing blocks for the tail.

07-20-2008 03:02 AM

mpk000
Heliman
Location: USA

Sorry to hear that. I am too impatient I went to heli proz and ordered all of my missing parts and had them saturday delivered. That is rediculous but this is how our hobbie is. I think Augusto needs fire the packer monkey, he cost me about 300.00 not to mention shipping for saturday delivery$$$$$$$$$$.

07-20-2008 03:13 AM

Dood
Elite Veteran
Location: America's Dairyland

No, no one needs to get fired. These are humans doing the job, and humans make mistakes. oh well, it happens.

Just needs to invest in some scales.

Each parts bag should be weighed on a fine scale before it is put in the box. That way, you'll know even if a single screw is missing.

In addition to that, each box should be weighed before getting the sealed up, you'll know if a parts bag is missing.

When I was just out of highschool, I worked a summer job doing assembly/ packing work, and thats the way we did it. 100% accuracy and 10,000 units/ day.

(\__/)
(='.'=) The Dood abides.
(")_(")

07-20-2008 03:23 AM

HOMEPAGE

mpk000
Heliman
Location: USA

Scales thats a good idea.

07-20-2008 03:32 AM

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Avant Aurora - EFX - FX > You guys wont believe this!!!!

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