jbeech
rrAdvertiser
Location: Sanford, FL (Orlando area)
| Hi Darryl,
I'm not going to BS you because this is one of those things, which is hard to say "positively" has been resolved. Why? Because we spot checked inventory, we had meetings with QC about it, we inspected the molds, and of course discussed the molding/clean up procedures with our mold workers. Basically, we did the best we could to dot the i's and cross the t's, i.e. our best effort to address the concerns.
However, we really didn't find anything wrong per se with the molds, nor the links we checked, etc. Does this mean folks weren't breaking the odd link? No, of course not, it just means we are working harder to make sure we're doing it right to prevent problems, but the molds checked out OK, the inventory we inspected checkout out OK, and frankly, we just resolve complaints as they arrise, i.e. do our best to make the customer happy.
However, frankly, we never really had too many complaints - but those we did have, we took care of promptly. There's an old saying about how, "The customer is always right!". It's true, but more than that, we really believe in doing right by the customer because of another old saying, "A happy customer tells a friend. An unhappy customer tells everybody!" In fact, I believe if you ask any of our customers how we treat them when they have a concern or issue with one of our products, they'll say we do the right thing. Naturally, only God is perfect, but we really do our best . . . and generally, we deliver.
Granted, now that you've raised the issue we'll see who has what to say, either in support or opposition. I'm pretty confident 
John Beech - GM (and janitor)
Audacity Models |
)
.
Thanks John.
