RunRyder - BAD CUSTOMER SERVICE FROM CENTURY

rrTV-PHOTO

New HD TV

HOME rrTV-PHOTO GALLERIES MY GALLERY HELP-FAQ

myHOME PM pmRR MEMBERS 597 ONLINE 28 EVENTS SEARCH REGISTER START HERE

3 pages [ << < 1 2 ( 3 ) > >> ]

2673 views

TOPIC CLOSED

CarbonXtreme	.	Midland Helicopters	.	HeliProz
	.		.

Off Topics > BAD CUSTOMER SERVICE FROM CENTURY

TAILBLADE1
Senior Heliman
Location: Alabama

Dennis

I think your "hands on" approch to helping handle service problems will be a great asset to Century. I think people will see that any problems that may exist are trying to be taken care of. Im sure this will ensure more confindence in Century over all.

Keep up the good work

Bruce

04-18-2003 11:42 PM

Indrid
Key Veteran
Location: Hamburg, NY

yep, thanks dennis. havent had a problem yet, keep it up down there!

PS, predator is a winner.

04-19-2003 12:37 AM

Mad-Maxx
Senior Heliman
Location: Lakeview NY

I have had several problems with my Heli-world Orders !!!

BUT I have to give CREDIT where credit is due

Dennis Cica has bent over backwards on every occasion to see to it that it was taken care of !!! Even went so far as too replace items that were damaged in shipping before recieving a Credit on the goods from UPS and even better sent the parts NEXT DAY AIR !!!!
He went the extra yard so I could fly by the weekend as planned !!!

I would like to publicly appolgize to Dennis for venting online on this forum !!!

Dennis as long as your with Heli-World I will continue to do business with you !!! Keep up the good work and Lead by Example and maybe if we are all lucky the example you set forth will rub off on your Heli-World associates !!!

Keep on Keeping on Dennis you MAKE the Difference at Heli-World

04-19-2003 01:12 AM

Indrid
Key Veteran
Location: Hamburg, NY

yep, by the way it was nice talking to you at the WRAM show.

so mad maxx, when you gonna order that pred MAX?

04-19-2003 02:10 AM

MG
Key Veteran
Location: California

I have to chime in and say that Dennis' customer service skills are top notch. I had a small problem with a recent order and called Dennis to discuss the issue. Before I could finish pleading my case he asked for my number and promised to call me back ASAP. To my surprise he returned my call within 20 minutes and took care of the problem right then and there!

I know I am just one guy with one problem but I was very impressed with his eagerness to make the situation right for me. I plan to continue using Century and hope that things do get better for them. Keep up the great job Dennis!

04-19-2003 02:48 AM

davehour
Key Veteran
Location: Guayama, Puerto Rico

I placed my first order a week ago. I had the pleasure to deal with Dennis and my first impression was he is a nice guy that really want to give the best service he can. He tried to help me personally in a situation I had (Credit Card pictures, remember?). I also met Paul that also was very kind. Paul even took a look at the blades I wanted to order to answer a question I had about them. Besides, the Century web site is very good if not one of the best I have visited. It's very broad in terms of available items.

Hope problems certain customers are having get resolved as soon as possible.

Dennis, thank you very much for your service.

David.

04-19-2003 03:02 AM

heliman100
Senior Heliman
Location: CLOVIS CALIF

seeeee

I leave you guys alone for a month and century is still a piece of crap,somebody back there said to go and talk to manegmant,Peter doesen't care, and HIS famous line is Quote "WE LIE".
And what about knowing your products heliworld,LIKE PART NUMBERS, When you go and buy parts for your motor cycle RICHARD do you have all the the part numbers ready,NO.

04-19-2003 06:45 AM

HOMEPAGE

ATHAM
Veteran
Location: santa clara

I HAD GOOD EXPERIENCE WITH BRIAN.....
BUT HE'S NOT LONGER WITH HELIWORLD...HIK HIK
i started this hobby with my little hawk with brian help me....
as soon as brian not longer with century i bought raptor50 V2

so i still hope someone at heliworld can be like brian...then i'll be back with century line........

04-19-2003 07:02 AM

RCHELIFANATIC
Senior Heliman
Location: TEXAS

F#$k Heli-World, they stink. I am sorry for anyone who has to do business with them.

Newbies go buy somewhere else like Rick's ,but still buy Century.

AMA 869729 Raptor 30v2

08-28-2003 04:24 PM

3 pages [ << < 1 2 ( 3 ) > >> ]

2673 views

TOPIC CLOSED

ZoomsHobbies	.	HeliHobby	.	Ron’s HeliProz South
	.		.

Off Topics > BAD CUSTOMER SERVICE FROM CENTURY

UPDATE SCREEN PRINT TOPIC

Advertisers

Subscribe to This Topic