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MTA Hobbies . Model Rectifier Corp . PowerHelis

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Off Topics > BAD CUSTOMER SERVICE FROM CENTURY
 
 
helimike77
Senior Heliman
Location: Rowland Heights, CA

My girlfriend was going to surprise me with a hummingbird which she ordered from the centurys heliworld. Well now century has lost a customer and I am out a heli .

I'll let my girlfriend tell the story.

"I placed the order on the 31st of March and made my shipping address for my work so I could sign for it. I guess they left a message at my house for a Jim and wanted a purchase order in order to ship to a different address. Then they emailed me and said I need to email them for a UPS tracking number. When I did that they never emailed me back. So I decided to call and thats when they told me that they left a message and because I didn't call back they didn't even think to email me. Then they told me that it was on back order for 3 weeks...which they never mentioned when I ordered it. So I asked why they didn't mention that when I ordered it becasue it was a gift and wasn't going to make it now. She said rudely that she didn't know so I told her to cancel the order and she hung up on me!

That my story!
No Hummingbird for Mike! "

Thanks Century

Is the effort of good or even decent customer service not worth gaining a sale??
Anyone else have problems with century customer service???

Guess I will be looking into a piccolo or hornet.
04-17-2003 02:10 AM
 
 
Sceadu
Senior Heliman
Location: Corona, CA

Lets all call their 1-800 number and keep them on the phone for a while, run up their phone bill not ordering anything of course.
04-17-2003 02:13 AM
 
 
Indrid
Key Veteran
Location: Hamburg, NY

must just be the person... i buy lots of stuff from heli world (just got a predator SE) 2 day air, ordered thursday, received confirmation email friday on shipping costs and releasing the order, received monday. nancy chao asked me if the price was ok before shipping, i think thats good service....
04-17-2003 03:11 AM
 
 
Hughes500Pilot
Key Veteran
Location: Anaheim, CA

Some people will never learn... Heli-world (aka Century) is the worst heli shop IN THE WORLD! I stopped doing business with them many years ago. Their customer service is terrible.

It's a shame too... They have some nice things. But, I will never buy from them again. -Steve
04-17-2003 04:20 AM
 
 
superstallion
Senior Heliman
Location: Jamaica, New York

you shouldn't condemn them until you talk to the manager let them know happen and give him or her a chance to make things right. Some employee in big bussiness are not really dedicated to their job and would curse a customer when the boss is not looking.
04-17-2003 04:50 AM
 
 
helimike77
Senior Heliman
Location: Rowland Heights, CA

There are a lot of people who read and/or participate in this forumn. Considering the fact that they (century) advertise on this forum and should be aware of the problems discussed, you would think they would resolve some of them. Especially for something as simple as customer service. Were not even talking about nothing more than just friendly common courtesy. Very sad and fustrating since there are a limited amount of retailers out there.
04-17-2003 05:59 AM
 
 
Tek
Veteran
Location: Yukon, OK USA

Century has bad service.

I tried to have an order shipped to my business and they would not send it since according to them the address was not verifiable with the credit card. Funny thing is I used my business credit card and the address checked out when I ran it through my very own credit card reader which sent me an approval. They e-mailed me to notify me about this mess 2 days after the order was placed. I hate not being able to get parts before the weekend when it matters most. I was thinking about the Predator, but will probably deal with Rick's or just get a Freya.

-------Does it fly?-------
04-17-2003 10:26 AM
 
 
helimike77
Senior Heliman
Location: Rowland Heights, CA

I'm mad because now I dont have and will never buy a hummingbird.
04-17-2003 04:25 PM
 
 
corey11
Elite Veteran
Location: Bay Area, California

i know what you guys mean, if i go in there and dont have a part number, they give me a dictionary to find it. its a pain. they dont even try to look for it. i had freinds who go in there and ask how much for a scale heli sitting on there counter and they will say its to much for them.......theres a guy at our feild who flys with us and he critics everyone, expecially me since im 15...and o yea, he works at heli world also. I stoped flying century about a year ago, and now i stopped shopping at heli world becuase the guy that works at heli world, and flys with us started to really piss me off....he said a few things to were i wanted to just sware the hell out of him! if he does it again, im going to yell at him. i can bet hes going to come up to me again and say something to piss me off. he really thinks century is all that. yes the predator is there best heli ever, but its the only actuall heli that can do 3-d stock. every other heli cant.....they say the hawk sport could..nope. they even have picstures of it inverted...WITH upgrades on it. not stock. well, thanks for making this thread! i kinda needed to get that century/heli world crap off my back........you know what they say about heli-world, there happy when you come in with lots of money, but once you leave with out it, dont come back in intill you have more
04-17-2003 05:42 PM
HOMEPAGE  
 
 
mrNoodles
rrProfessor
Location: Borlänge, Sweden

Wow it must be Century bashing day!!

But I dont blame you since all the weird stuff about them thats been written here

/Fredrik
'Hm now I just have to find out where to connect the GV1 sensor to the Jazz80 ESC.
04-17-2003 05:47 PM
HOMEPAGE  
 
 
FinnDave
Elite Veteran
Location: Kouvola, Finland

Quote 
Wow it must be Century bashing day!!

Beginning to look like that every day!

David S., Kouvola, Finland
04-17-2003 05:51 PM
HOMEPAGE  
 
 
mrNoodles
rrProfessor
Location: Borlänge, Sweden
Any flying today Dave?

/Fredrik
'Hm now I just have to find out where to connect the GV1 sensor to the Jazz80 ESC.
04-17-2003 05:57 PM
HOMEPAGE  
 
 
FinnDave
Elite Veteran
Location: Kouvola, Finland

No, we were out yesterday evening, but it is so cold and windy today. Forecast for the weekend is good, so I hope to be flying again soon.

David S., Kouvola, Finland
04-17-2003 06:01 PM
HOMEPAGE  
 
 
Indrid
Key Veteran
Location: Hamburg, NY

weather has been horrible everywhere... i couldnt get out to fly because it was windy, rainy, and now its cold. where is our nice summer weather when you need it....
04-17-2003 06:08 PM
 
 
FinnDave
Elite Veteran
Location: Kouvola, Finland

Hopefully, the nice summer weather is waiting just around the corner. I could certainly do with some sun.

David S., Kouvola, Finland
04-17-2003 06:09 PM
HOMEPAGE  
 
 
Indrid
Key Veteran
Location: Hamburg, NY

yea... went from a frigid winter to a boggy spring, what next, a windy summer?
04-17-2003 06:11 PM
 
 
mrNoodles
rrProfessor
Location: Borlänge, Sweden

Weathers been real ok so far, and looking good!

/Fredrik
'Hm now I just have to find out where to connect the GV1 sensor to the Jazz80 ESC.
04-17-2003 06:13 PM
HOMEPAGE  
 
 
FinnDave
Elite Veteran
Location: Kouvola, Finland

We haven't really go to spring here yet! Still snow on the ground, but there is mud between the piles of snow now. Getting to the field is becoming 'interesting'.

David S., Kouvola, Finland
04-17-2003 06:14 PM
HOMEPAGE  
 
 
Indrid
Key Veteran
Location: Hamburg, NY

i think mother nature has amnesia
04-17-2003 06:19 PM
 
 
helimike77
Senior Heliman
Location: Rowland Heights, CA

Maybe i should write an email to century with a link to this page. Maybe it will intice them to correct the situation. This was my first time ever dealing with them and have never really read or looked for anything about them. Its a shame though since it looks like they sell a lot of cool stuff.

Mike
04-17-2003 08:24 PM
 
 
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Off Topics > BAD CUSTOMER SERVICE FROM CENTURY
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