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ZoomsHobbies . HeliHobby . Ron’s HeliProz South

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RJX Hobby Hurrican 50 - Xtreme 50 > xtreme disappointment
 
 
holzback
Senior Heliman
Location: Terre Haute IN United States

well, last week i got my xtreme from someone off this forum, and i finaly had it ready to fly on saturday. i hoverd the xtreme, and the tail gets glitchy. after close inspection there was lots of slop in the tail, and the tail shaft was bent, no big deal. i take the shaft out and just throw it away. today the parts came that i order, but no tail shaft, so i look on the bill and i see were it was crossed out because it is out of stock a part like this should not be out of stock,and now im stuck because of a tail shaft. im sure many will disagree with me, but i feel this is unacceptable. im really disapointed because i was suppose to take it along on our 7 day vacation, now that is out the door

is there a brand of tail shaft that will work, or can somone plese sell me a new one.
thanks josh
04-30-2008 05:21 PM
 
 
A129
Senior Heliman
Location: Home

I agreed that too. That is basic parts which have to be in stock. Have you try to other shops?
04-30-2008 05:51 PM
 
 
X-Treme50
Senior Heliman
Location: Mequon ,WI

parts

looks like helidirect has them in stock if that helps you.

Greg / RJX X-Treme 50
04-30-2008 07:58 PM
 
 
RjX of USA
Senior Heliman
Location: IL

tail shaft

sorry about that we'll have more in three days. If you want send me your address where you will be on vacation and I'll send you one?

Rusty Howard rjxofusa@myway.com
04-30-2008 08:11 PM
 
 
TonyTypeS
Key Veteran
Location: New Orleans, LA

^^Awesome service from Rusty

Must have more POWER!
Avant FX
Fueled by addiction
04-30-2008 08:32 PM
 
 
holzback
Senior Heliman
Location: Terre Haute IN United States

i would have you send me one, but the problem is my wife and i are going with the in-laws to a cabin, so i have no clue about the adress. i do sincerely appreciate the offer though.
i understand that parts go out of stock, but what i found unacceptable is that i saw nothing on the website about the part being out of stock. i was so ready to fly today; there is the box in the mail with the parts, i open it and the part is not in there. then i see that it was back orderd, only on the bill. the problem is that i could have saw this on your site and gotten it taken care of sooner.

thanks for the support\
josh
04-30-2008 08:42 PM
 
 
holzback
Senior Heliman
Location: Terre Haute IN United States

great service!!!!!!

rusty just returned my call regarding when the shafts would be in; he said that he would send the shafts that did not come, from kits that he already has. i truly value this action; what other company would show that generousity towards a cutomer?
he is obiously a great guy and im sure that i will be flying these products for a long time.

thanks
josh
04-30-2008 09:12 PM
 
 
ez2bgman
Elite Veteran
Location: N'awlins, LA

I agree. Rusty's service is 2nd to none. He has some of the best customer service around. Glad to see that you will get your parts so you can take your X50 on vacation with you.

Gary
RJX of USA
Magnum Fuels
SwitchGlo
>Hot Girlz in da gallery<
04-30-2008 10:31 PM
 
 
Rockohaulic
Elite Veteran
Location: Valencia, CA, USA, 3rd Rock from the Sun

Cajun has them too. Scott is great to work with...

http://www.cajunhelicopters.com/

Team RJX of USA
I got a helicopter for my girlfriend,
It was a good trade!
04-30-2008 10:32 PM
 
 
Foxden
Key Veteran
Location: Port Charlotte, FL. USA

Rusty @ RJXofUSA

is one of only a few vendors out there that would take it off his personal heli or like he is doing pull it from a kit to take care of his customer.

Great service bud, keep it up!!!

Clyde Fox
Port Charlotte FL
RJX of USA Field Rep
Team Rotorworkz
Morgan Fuel Rep
05-01-2008 01:45 AM
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RJX Hobby Hurrican 50 - Xtreme 50 > xtreme disappointment
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