meowsqueak Senior Heliman Location: New Zealand
| Got a reply back - they are only willing to consider a replacement if I send them back to Hong Kong for assessment and I pay the postage, non-refundable. Outgoing from NZ, that ain't gonna be cheap. Not sure it's worth it for only US$76 worth of blades...
"Thanks for your email. We are sorry to hear on the defective on the product. However,if you believe your item to be faulty or incorrect, you can send it back to us for inspection and replacement. ... We must receive the faulty back before replacement. Please note that no postage refund will be available, please send it by the cheapest way which has a tracking service."
That said, it looks like they aren't treating the issue as particularly serious - I sent them the photos and sort-of expected a "whoa, we'd better get onto this ASAP" reply but that looks like a fairly standard reply.
Anyway, I don't want "replacement"!!!
EDIT: replacement, not refund |