Quick Worldwide
rrAdvertiser
Location: Coopersburg, PA
| Lets get the story correctWe are making a great effort to improve our customer service, so I find it personally offensive when someone goes bashing us without giving the whole story first, so here we go.
First of all, we have sold thousands of these to raptor owners who have never had a problem. Second of all, there is a big picture right on the shopping cart of all our canopies. The only difference is that in the picture we had cut out the bottom front, which is an easy 2 minute process. This is specifically not cut out by us due to it weakens the canopy and therefore compromises its ability to be shipped without breaking.(which we learned the hard way!!) Shipping companies are hard on packages and we can't risk shipping this canopy pre cut or else everyone received by the customer would most likely be cracked. If this was confusing for you, all you had to do is ask. Unfortunately, with so many being sold, we made the assumption that the customer would realize this or call if they were confused.
You contacted me this morning, and I said go ahead and return the canopies, you agreed and I thought that was the end of it. However you call again, inquiring into who is paying shipping cost. Since you decided to return them although they are from the same mold as a stock raptor canopy, we don't feel it is our responsibility to pay for shipping.
As for product support, you never even asked for any help. You basically called and said "I am returning the canopy", before I could even ask you what the problem was. I can't give customer service if I can't get a second to offer it. As for returns, we readily accept returns for exchange or if there was a problem on our side with the product. With thousands of people using these canopies, we don't see where the problem is.
You weren't bitten by anyone, and if you just gave me a minute I could of told you the solution. I further have to question your motive for posting this on a forum that has nothing to do with QWW. I am sure I can wave the restocking fee, however we are not paying the shipping cost when we shipped the correct canopy. For the future, please ask before assuming things, and this whole ordeal could have been avoided.
Chris
We offer 100% support and service for all of our products. |
