RunRyder - Oops - they have done it again. Now for the real story!!!!

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QuickWorldWide Ep and Wet Fuel Helis > Oops - they have done it again. Now for the real story!!!!

Quick Worldwide
rrAdvertiser
Location: Coopersburg, PA

LET'S MOVE ON...

I think the best solution is too send out a another counter gaer shaft & gears today for OZ shaft drive...

WE have only one set of parts for the shaft drive so this is a mystery ...

Irwin

02-25-2008 11:48 PM

ozace
Key Veteran
Location: melbourne, australia

Irwin, are you saying that Oz didnt get the part from HHI ? or that it didnt come assembeled ? He is making this stuff up ?

Quote
..This is NOT our assemblie because we havn't begun shipping the parts ore assemblies...

we can never have too many, can we ?

02-26-2008 12:45 AM

Chris Paul
Heliman
Location: Coopersburg, PA

What is the point?

I can't personally see that by proving QWW supposedly assembled something wrong that Ozghost's helicopter will magically fix itself. The problem was presented (although not in a very positive manner), and the solution was presented, end of story. I can not see what all this bickering is going to do to remedy any problems. I furthermore can't see what this problem wasn't PM'ed or sent by email to myself or someone else at QWW. I could've easily answered the problem without all this drama. Although I am not looking for another squabble, I have to question why this supposed problem had to be presented on a forum to begin with, especially in a way that will most likely provoke a response that is equally snippy. I am starting to think that this forum is more for negative provacation as opposed to useful information, just my personal opinion. Next time you need help ozghost, feel free to email me, I am sure you still have the address. Everyone is looking for a more customer friendly QWW, however this requires a little positivity all around.

Chris

02-26-2008 01:12 AM

HOMEPAGE

RaptorEngineer
Heliman
Location: Aguadilla, Puerto Rico

Purpose of the forum

I guess that the purpose of many forum's is for positive and negative experience and feedbacks. If HHI and QWW just received negative feedback is because the 1% (unhappy clients) takes more time to read and write, than the 99% happy customers, because can't use their machines.

Chris: If only want positive words can pay for promotional keys, where can control every word. I saw many, many, many posting closed in QWW forum area and for my experience I know that this area is controlled and only permit what it’s good for QWW/HHI and their business. Is good when everyone is happy and any negative words are in the forum, but it’s not coincidence that so many (1%) clients continue write about their QWW experience.

Yes, yes; I understand that I can't write anymore...

I really hope anyone needs to write anything negative in this forums and be happy customer (don't have issues with their machines).

Good luck to QWW/HHI and all machines owners.

Make ideas into realities...

02-26-2008 02:29 AM

HOMEPAGE

ozghost1952
Heliman
Location: Melbourne Australia

end of story in next episode

Hi Chris

I will post tonight the photos on this forum for once and all to show QWW in its true light – I have purposely let the discussion run its usual course while I stayed out of the bunfight.

As to using the vehicle of the PM – the last time I tried this – I just got a run around – and until you focus on sorting out the problem – rather than trying to shift blame – I will continue to use the open forum.

Watch this space …..

Regards

Jeff

02-26-2008 02:33 AM

ozghost1952
Heliman
Location: Melbourne Australia

Make your own minds up

Chris

Your level headed approach has caused me to rethink my response - so I will post the pictures with no commentary other than to show the facts

1) You will note that the gearbox is assembled according to the instructions - no counter bearing blocks to flip. The bearing in the top can only go one way - else the gear does not fit. The bottom bearing block can also only go one way as indicated by the countersunk screws. You will also note that the bearing is fitted correctly with the flange on the inside.(See picture 1)

2) You will note from my initial post - even though it was assembled correctly - it did not mesh with the lower gear.

3) As the pinion gear is fixed in position by the circlip above it and the locking pin below it - then maybe it could be concluded that this locating mechanism is in the wrong place - or the holes that locate the gearbox in the frame are in the wrong position.

4) As I am not inclined to dremel out the holes in the frame - there is only one other solution - drill a new hole in the shaft - and shim the pinion downwards (See picture 2)

So it now remains for Iwrin to apologise for his outburst before he had adaquately investigated the problem and for QWW to show if they really stand by their products and replace the defective item

Regards

Jeff

02-26-2008 07:48 AM

Heliguychris
Senior Heliman
Location: Perth, West Australia

Sure hope ya get it sorted ozghost1952. Ive neva seen a manufacturer lay into their client base like that,,strange move????

Cant wait to see the scale ship ya building!

Cheers m8, CHRIS.

02-26-2008 09:20 AM

kosta
Heliman
Location: Melbourne Australia

Well done Jeff, clear, concise and to the point.

02-26-2008 12:34 PM

tr0cks
Heliman
Location: philadelphia, PA

XXXX

02-26-2008 01:15 PM

snobdrs
Senior Heliman
Location: coatesville,pa-usa

Has anyone looked at OZs pic and Irwins pic side by side? You can see the differences in the 2 machines. In an earlier post OZace stated that the main bering blocks were wrong and they had flipped them. Oz did you also happen to do this on your machine. If you look closely in Ozs pic them main gear is lower then Irwins main gear. Looks to be in the order of around 3mm. You can actually see the bearing block in Ozs. If this block is upside down it would throw everything off. Oz can we get a pic of how these blocks are installed?

Support your local hobby shop

02-26-2008 01:35 PM

RAPPYFAN
Heliman
Location: NEW YORK

Quote
Sure hope ya get it sorted ozghost1952. Ive neva seen a manufacturer lay into their client base like that,,strange move????

You know i have been watching this QWW forum because i was looking at one of their heli's to purchase,but after reading this stuff by irwin and Chris and a couple of his groupies i wouldnt take one if it was given to me. I can't believe a manufacturer's talks back to customers like this.These guys are their own worst enimies.

02-26-2008 01:54 PM

Jon QWW
New Heliman
Location: Coopersburg, PA 18036

Hello Jeff,

It's really tough to see in your picture if something like a bearing block or spacer is missing. If a few more pictures were included, maybe we could have been more help. Let me remind everyone that Ozace made his own clutch bell and pinion gear because ours was not to his liking. It would be very easy to understand how a different main gear spacer or the gears needing to be spaced out differently with a slightly different set of clutch bell and pinion. It appears in your last post that you have corrected the shaft to fit your mechanics as they sit now.

It does make me wonder why such a stink was made over this? If you have the kind of mechanical ability to get it correct without someone elses help why make such a big deal? If it was a new guy or someone with little ability actually needing help it would make a whole lot more sense.

Trocks: You have been to the shop a handful of times at best, so I don't know how you think you somehow know me. I have never seen it to be a good idea to argue with your boss in front of a customer, that is true. Irwin and I talk about kits and other business matters just fine, thank you.

Sincerely,
Jon Yuhas
QWW

02-26-2008 03:32 PM

macsgrafs
Senior Heliman
Location: Barnstaple, Devon, UK

This is why I spend hours reading forums, I want to save money in the long run & reading both sides of the coin really helps me decide what to purchase & what not to purchase. I like the idea that producer & customer can air their respective points, that for me makes good customer relations. At least the producer answers, thats a bonus point in my book, as well all know far too many take your money & don't follow up with aftercare. I hope this problem gets sorted fairly for both parties.

Regards
Ross

Seems to me that ALL heli's beat the air into submission

02-26-2008 04:24 PM

HOMEPAGE

ozghost1952
Heliman
Location: Melbourne Australia

Lost for words?

Jon - stop prolonging the agony - you can see the bottom bearing block assembly is correct - and if the top was wrong - the gears would not mesh. Also, just for the record AGAIN - I made a new clutch bell because it is a poor design - wrong thread and not enough thread - and I made a new pinion gear because it was the wrong profile (not mod 1). It had nothing to do with not liking the gear - I love gears - it did not mesh properly (not made any easier by the out of round gear)and was chewing up my main gear. It did not settle down as Irwin suggested - incorrect gear profiles dont normally fix themselves - and was cracking frames due to the increased vibration.

[Offensive remark removed]

Macsgrafs - a supplier needs to answer constructively - you will note QWW answers are always to shift blame ...

Rappyfan - good thinking - there are many other options - do your homework diligently - I regret I didnt

Come on Irwin - lets see your apology - at least the rest of the forum will then know you are a man of your word

[Offensive remark removed]

02-26-2008 07:45 PM

ozace
Key Veteran
Location: melbourne, australia

I am surprised that i have been confused with Ozghost here re what had to be done to make a flying machine.

I am the one that decided to "fix" the bearing blocks and dremel my frame to make what i consider a more robust assmebly.

Ozghost followed the "rules" and did it the HHI way to the best of my knowledge. The replacement clutchbell and pinion belong to Ozghost and if HHI were not so stubborn in their attempted defence of poor quality components they would have taken the feed back provided since the very beginning and improved the machine.

we can never have too many, can we ?

02-26-2008 08:46 PM

shuttlepilot
Elite Veteran
Location: Mullins, South Carolina

Quote

Also, just for the record AGAIN - I made a new clutch bell because it is a poor design - wrong thread and not enough thread - and I made a new pinion gear because it was the wrong profile (not mod 1). It had nothing to do with not liking the gear - I love gears - it did not mesh properly (not made any easier by the out of round gear)and was chewing up my main gear. It did not settle down as Irwin suggested - incorrect gear profiles dont normally fix themselves - and was cracking frames due to the increased vibration.

I call ABSOLUTE BS on this statement.

Rappyfan......if you are getting your information from these guys comments (ozghost,ozace), you are being led astray. I've been flying Quicks for 5 years now without ANY of the issues that have been stated. There is also more going on than you have read on the forum.

These guys don't want help...period. They just want drama...pure and simple. Look at the title of the post.

I don't think Irwin owes ANYONE an apoligy. This thread was started as a bash fest. If anyone should apoligize, it should be all parties involved. I mean really ozghost, you make a statement like this

Quote
PS By the way Jon - you are confused between me and Ozace - but then I'm sure yoju are confused about many things

And then you expect an apology..........

I GUARANTEE ANYONE that I could have built both negative posters helis without ANY issues. Of course that wouldn't have added to the "drama factor"

Ozghost you talk about "you should have done your research" so you would have been better off. Did you live in a bubble before you built the heli? Five years ago, I read many threads on the QWW forum, and I'm sure you read them to before you bought.

Bottom line: Some folks don't want help, they just want to bitch.

Gas is Great
QWW Field Rep

02-26-2008 09:54 PM

Quick Worldwide
rrAdvertiser
Location: Coopersburg, PA

IT'S OVER

Hi ozghost1952

Honestly we have had it with you. You have gotten to the point where you are now stooping to insulting my associates & this I will not tolerate.

You want to insult me that fines...NOT EMPLOYEES OF QWW. Jon has been working here for 12 years & knows more about manufacturing & designing helicopters then the rest of this forum.

This is our jobs & we take it very seriously & professionally. Many QWW flyers do not want to participate on QWW forum due too the harrassment & insults by a few.

Out of coursety Jon will answer your post.

02-26-2008 10:05 PM

Jon QWW
New Heliman
Location: Coopersburg, PA 18036

Hello Ozghost,

All I was getting at with the whole clutch bell pinion gear comment was that you must have needed to adjust something to accomodate the taller pinion gear with extra threads. Attached in my picture are two assemblies, one a belt driven version and the other one is the torque tube system. Coming from the bottom and lining up the M3 attachment holes, the gears fall in the same plane. I don't get what could be different on yours. All I was suggesting is that you may have needed different spacers on how you have yours set up.

PS: I am not sure what you are talking about me confusing yourself and ozace? That doesn't really matter though.

02-26-2008 10:29 PM

Chris Paul
Heliman
Location: Coopersburg, PA

FYI

To answer your post Raptor Engineer, we don't control what forums are closed or highlighted. This decision is handled by Mark Ryder, if you have a problem with how he runs this forum than take it up with him. If we had master control over these forums don't you think we would just close this one as opposed to going back and forth with ozghost? Also, as a representive of a competitor, I feel that some of your statements and observations could at the least be biased.

Ozghost, I still don't understand how you had so many problems assembling this kit. I have offered a more productive means of resolving the problem, and am trying to be very professional. However, attacking individuals in our company, presenting your issue in the most rude and offensive way possible, and basically attacking other posters on this forum will not get you service with a smile. It seems to me that at this point you are just trying to provoke arguements on this forum. We offered to send parts, help you, etc. It appears to me that this isn't what you want, you would rather just keep slinging mud at us. As for Jon, I would bet my year's pay that his knowledge of helis and heli designing is much more advanced than your own. Before you basically call someone stupid, you should be sure they aren't smarter than you in the particular field you are referring to. I am trying to be nice oz, but even I have my limits in dealing with hostile people whose only agenda appears to be to cause trouble.

Chris

PS This is a post to represent my individual opinion. As for the rest of QWW, although I am sure they feel the same way I will let them speak on their own behalf.

02-26-2008 10:41 PM

HOMEPAGE

snobdrs
Senior Heliman
Location: coatesville,pa-usa

Check Please!!!!!

Support your local hobby shop

02-26-2008 10:59 PM

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QuickWorldWide Ep and Wet Fuel Helis > Oops - they have done it again. Now for the real story!!!!

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