Quick Worldwide
rrAdvertiser
Location: Coopersburg, PA
| Amazing!!Raptor, I will not argue that there was a mix up in the packing of your kit. However I will strongly argue the statement you make about customer service. We immediately sent you the parts to correct the issue. We even gave you parts at discount when you first crashed due to a build error that had nothing to do with us. I personally called you to resolve any problems you had with any part of the kit. Myself and others here have worked hard to revamp our packing/shipping, and especially our customer service. I personally find it insultive that after all the help and support you were given, you would go on here and say otherwise. If you care to discuss this issue in person you can email chris@quickworldwide.com and I will be more than happy to hear any legit issues with our service to you. Also, there is no place in the instructions, nor would anyone here instruct you to use JB weld to hold the main bearing assembly in. Even so, we still gave you parts at discount to repair your heli after an accident that occured because you didn't follow instructions. When you put the bottom main gear in upside down, we still worked with you to correct the problem. I by no means claim we are perfect, but it would be appreciated if we were criticized on issues that are actually our fault, which I admit the wrong parts in the kit is our fault. However wrong assembly is beyond our control, if something wasn't clear enough in the instructions we can easily be reached via this forum, email, phone, fax, etc. We are not hard to contact. We have sold hundreds of these kits to people that built them with no problems with parts or instructions. I can only assume they are out enjoying their heli and don't take the time to post on the forum. Besides, not every pilot in the world goes to runryder.
Our goal is good customer service, and to make a quality machine. If there is a problem we are here to help. While no company is perfect we are working hard to work out the bugs to be as close to perfect as possible.
Chris |
