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HeliProz . ZoomsHobbies . HeliHobby

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Robbe Cuatro - Millennium - Nova - Dyna-X > Robbe Parts Support Sucks!
 
 
PC12DRVR
Heliman
Location: Manchester NH

Not that anyone in the community does not already know this Robbe is dead in the US. Everyone I know in the local area has bailed, and you can count me now too! I ordered parts from ERC market that took a month to get, if you want to have a Machine you can keep in the air without having $1500.00 in parts on the bench stay away! Good flying machines, but parts support in the US is almost nonexistent. Ricks does not even stock parts for the Milli 3 so I don't know where else you would go besides over the pond.

Going to miniature Stratus, Made in the good old USA!
06-09-2007 Over year old.
 
 
rappy112
Senior Heliman
Location: Guelph Ont.

Myself I have had great service from RC-Market, I dont know if you are talking about them. If you are myself I order stuff and I get it right away.

If you are looking for another source for Robbe Parts check out A&J ask for Arden. He stock all Robbe parts.

http://www.ajhobby.com/

Just wondering what parts you are having problems getting?


Kevin


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Proud member of Team Bob00
06-10-2007 Over year old.
 
 
PC12DRVR
Heliman
Location: Manchester NH

I have a Milli 3 pro and don't get me wrong, I think that they are very well built machines and rugged but it is very frustrating to have a heli you can't fly for a 10 dollar part. I ordered a rear TR gear housing and gears which took a month to get and when it arrived it was the wrong housing. I need a spur gear and a couple other small parts had a hard landing when the pin for the TR scissor link fell out and let the TR go. I don't like the fact that there are a few spots where metal screws are threaded into plastic. Glad you are having good luck and if you know anyone that want a Milli 3 with quite a few upgrades and extra parts for a great deal let me know.


I went back to Miniature flying a Stratus now and love it! Parts are very easy to get in the states
Thanks Anyway
06-10-2007 Over year old.
 
 
rotor- shark
Veteran
Location: uk

To my horror,i even found out that robbe uk did not have quite a lot of the parts for the millenium,they could not even supply their sponsored pilots with the parts needed.looks like my millenium is doomed.I would have thought there would be no problem getting parts from rc market,but i've never used them so far.

all comments are my opinion only!
06-10-2007 Over year old.
 
 
rappy112
Senior Heliman
Location: Guelph Ont.

RC-Market in Belgeim and A&J hobby in Canada are the 2 places that I know of that always have parts. In fact I know Arden at A&J personnely he will go as far as taking parts out of a kit to get you back in the air. I am sure RC-Market would do the same. As far as the Robbe line of Heli there is no better, they are tough durable and are a dream to fly.



Kevin.

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Proud member of Team Bob00
06-10-2007 Over year old.
 
 
PC12DRVR
Heliman
Location: Manchester NH

"As far as the Robbe line of Heli there is no better" That doesn't do much good when you can't get parts. They are a little heavy too. Apparently I am not the only one having trouble getting parts. And there are plenty of great helis out there, the millenium design is actually getting old now. My Stratus is a full pound lighter than the Milli 3 and is much more responsive accordingly. Not to mention it comes mostly carbon and metal, the robbe line needs upgrades to compete. And most importantly I can go to fifty plus dealers across the US and have my parts the next day!

I'm glad you are flying Robbe in Canada but here in the US they are dissapearing quickly in my area. Parts issues I am just stating my personal experience and opinion not here to argue over which heli is better. As far as there being no better heli out ther I strongly disagree, they all have there pluses and minuses. Robbes are tough I will agree to that but they pay a weight penalty for it.

I have owned the Futura SE, Milli 2 And Milli 3, all tough but heavy. My Stratus outperforms my Milli 3 Hands down, I believe just on the weight factor alone.

Good luck with Robbe guys I'm punching out!
06-10-2007 Over year old.
 
 
tim tompkins
Veteran
Location: Boston, Georgia sw Ga. Thomas County

So what's new here? TimT
06-11-2007 Over year old.
 
 
Bruce Naylor
Senior Heliman
Location: Swindon, Wiltshire, UK

sounds like RC Market needs a US divison!

"If you know what you're doing, you're not learning much"
06-11-2007 Over year old.
 
 
Dr Lodge
Elite Veteran
Location: Guildford, Surrey - UK

If it weren't for RC Market, I would have bailed out of Robbe too. You can get Robbe parts in the UK, but try getting anything but the usual crash spares and you're in for a wait. eRCmarket has had pretty much everything I've needed.

---------------------
Sorry for the long note, I didn't have time to write a short one.
06-11-2007 Over year old.
 
 
juha76
Heliman
Location: finland

I agree! i order all my robbe parts from eRCmarket.
06-11-2007 Over year old.
HOMEPAGE  
 
 
Qrrambero
Veteran
Location: San Francisco / Bay Area

I got my parts last Friday from Alex. No problem for me. And when something has been missing he has taken care of it.
It is surprising that you get parts from Belgium to San Francisco, California in a week.

Ae
06-11-2007 Over year old.
 
 
Dr Lodge
Elite Veteran
Location: Guildford, Surrey - UK

Alex's service is great. The one thing that always bugs me tho is that you never get an invoice detailing what was actually sent or what the postage costs came to.

---------------------
Sorry for the long note, I didn't have time to write a short one.
06-11-2007 Over year old.
 
 
RCMarket
Key Veteran
Location: Belgium , Europe

Parts

Dr Lodge

Order confirmation is actually detailed bill, and regarding Robbe parts and upgrades, we are trying to cover spares and upgrades not 80% but 110%. Millenium, Dyna-X covered 110% of spares in stock.

In General.

Nova-Quatro- Eolo, 85% parts IN STOCK, other 15% which are rare to break, avaliable within 24-48hours of delivery, and its promth.

I will see if possible to get an optional check box, many customers asking NOT to get detailed bill( maybe they dont want the bill to be there :confused
Charges are pretty post charges with collection fee of pick up courrier.. no magic there.

Shipping issues, if there are bank holidays like it was for most of april-may, this slowing down all. post offices closed from wednesdays-tuesday inclusive, even sending package monday before, its already more then a week of delay.. Thats a governement way to work..
for last 7 years we seen this happens, around april-may, X-mass, and sometimes end of august, holidays season.. except that, the shipping services working stable and delivering on time, sometimes surprising..

We have contracts with over 6 companies, Overseas its usually Fedex/tnt, if something needed urgent, it will be delivered with Fedex, not cheap, but it will be there.

We had customer in UK received package after 24h it was sent out, i could not beleive its possible, USA- 3 days. thats a record. i would like to see it happen same for all, but.. its not in my control.

All i can say- we sent the orders out in max of 48h from time of order, and most of them sent same day or day after.

Customers using MSN can see us online and responding till 10pm almost daily, and even sundays.. we trying to support the best we can.


PC12DRVR

i am sorry things took long,but i would not conclude that "Robbe support" is not ok, we have seen MA parts IN USA not avaliable for 2-4 weeks, which till today is not the case with Robbe. even not been most popular i can see the effort they do with parts inventory and even supporting still helis which are 10 years old. not sure any one will support such old helis. But if 10 y.o helis still need parts, means they are still alive and kicking. You might not have the lastest heli, but you definately have one of the best and reliable helis, this is probaldy why still USA customers like Robbe. they dont ask for food and maitenance compared to many others.

I can vote that Robbe is one of the best producer when it comes to parts support.


Hope this help.

Alex (Formerly Known as Futurac )
06-11-2007 Over year old.
 
 
PC12DRVR
Heliman
Location: Manchester NH

Hey Alex

I finally got my parts from you I'm assuming ERC Market Right? I ordred the two tail rotor bevel gears and the rear housing halves for the milli 3 I recieved the proper gears but ERC sent me the wrong housing in a generic bag, no Robbe tag or part number on it, it is a futura/ milli 2 housing which has the wrong length bellcrank mount for the TR pushrod, so now I waited a month for a part I can't even use!

And I flew MA for 5+ years before I tried Robbe When Paul Goldenberg offered me parts at a huge discount. Never had a problem getting MA stuff but as soon as Paul closed up no more parts except overaseas, Ricks never has stocked any of the Milli three parts that I know of, called numerous times and got the same answer, oh we don't have that but can order it, Ricks has a full line of MA parts. Seems like Robbe does not care about US customers and their investments.


There are dozens of MA dealers in the US and if one doesn't have what you need you can call one of the fifty others, not so with Robbe. Great helis, but I like to fly them not stare at them on the bench.

The two people I know in this area flying Robbes are getting ready to bail out too for the same problem, this has been coming for a while.
06-12-2007 Over year old.
 
 
RCMarket
Key Veteran
Location: Belgium , Europe

Robbe parts

PC12DRVR

If there is any wrong part received, you should tell me about.Thats why we are here from 7am-22pm, fully reachable by 2 mail adresses, phone, and more.. MSN, SKYPE.. did i forget any thing?

in general M2 and M3 tail case is the same, but there is small part which is different, but no problems, We dont want our customers to have non usable part. unfortunately, when holding stock of 12k parts,this can happen, its happens, and we are here to take care of that.

regarding USA import.

i dont want to open old discussion, i am sure if you search you see all the reality about what happened with Robbe in USA, its not Robbe fault, there were better times in USA, i wish it would still stay the same, USA is a big market. if there is someone interested to bring Robbe to usa, i am sure they will be happy, i will help if needed.

In general:
1- due the production costs, Robbe decided to stop develope further heli projects, i could understand, that, customer dont care if he pay 600 usd for 90 size china made heli which flys!, so why to pay more for quality?
Myself i am a modeler for 25 years, i fly helis since 1990, and my first heli was MA xcell 60
Again, its not a comparasion topic, but one thing. that heli did over 100 h of hovering( for training purposes), i think in each 5 flights i had to replace something- but without crash or else, just natural maintenance, and Very High one.

For me, Thats called marketing, heli which need to change parts on constant basis- its a good heli, because it generating income.

Thats where the "BAD" side of Robbe shows . based on a customer we have, he owns one of the first Millenium's.i would say-+/- 10 years?
he really flying " calm way" rolls, loops, some mild 3d, nothing agressive, very correct guy, checks every single part, and from here, he doesnt crash.
you know what he replaced for last 10 years? 2 times head dampners.8 usd each time. is it make sense?
Robbe do not sell parts unless you crash. i dont think there are any of helis can be put in same. Ok, its German work, design, and production. in Simple words QUALITY.

i cant and dont want to convince which heli you should fly or not, but what you have now, is a quality machine. if you maintain it correct, and assuming its assembled correctly, you have a long living machine. other then that, i dont see a barrier of ordering abroad parts..
take in account some crash parts, to keep them for you. the rest, is a little of luck with postage, and within days you have the parts.

Alex (Formerly Known as Futurac )
06-12-2007 Over year old.
 
 
PC12DRVR
Heliman
Location: Manchester NH

Alex

If you would like to send me the correct part I would appreciate it. As for quality I will take a MA kit made of mostly carbon and aluminum for $1100.00 over a mostly plastic and aluminum kit anyday the costs $1300.00 anyday. I don't want to go through the hassle and another month wait to get the right part, the Milli 3 is gone. Have fun with Robbe I'm out. I have been flying helis for 17 years and had one of the first MA Xcell 60's and never really needed to replace anything except in a crash once or twice a year. Some guys had problems but did not balance the heli very well or dial indicate the engine fan when building and the vibrations produced caused abnormal wear and tear to the airframe even causing the frames to crack, that is one reason why they started making their kits from carbon. If you take good care of a MA they are very sturdy and reliable.
06-12-2007 Over year old.
 
 
RCMarket
Key Veteran
Location: Belgium , Europe

Robbe

Hi, please contact me via email, i will make sure you get what you need.
Again, its a free world, choice is there, no issues, every one choosing what to fly..

Alex (Formerly Known as Futurac )
06-12-2007 Over year old.
 
 
Qrrambero
Veteran
Location: San Francisco / Bay Area

MY milli is 9 year old and going strong.

Ae
06-12-2007 Over year old.
 
 
rotor- shark
Veteran
Location: uk

If rc market is stocking 110% of the millenium 2 spares,then that is good enough for me,I will buy them from him,I'm not bothered if the uk importers have any stocks left anymore or not.I've had lots of helicopters over the years,including a miniature aircraft fury 50,that vibrated badly for no apparent reason,a dnhp 60 sr3,that broke clutch bearings,tail rotor hubs,had badly machined spare parts(this helicopter crashed 3 times in a month due to mechanical and electrical failures)and it had a nasty engine buzz going through the frames when running on the ground.so on reflection,i would rather have the robbe helicopter than the helicopters i've listed above,even if i have to order from mainland europe and have the parts delivered.

i've had other helicopters with failures too.

in the uk,miniature aircraft parts are very easily available from motors and rotors,but my god does he charge through the roof for them,it can cause problems when a mainshaft,crown gear,two links, head button and two bearings comes to over £70+ the same parts on a millenium would be about £54 and there are hardly any parts there,this is a really minor crash where almost everything but the blades survived,and to tell you the truth i didn't even need the main shaft,it wasn't bent,but motors and rotors insisted i had a new main shaft. what would the price difference be if i listed all the major items used in a proper crash.sorry but i have no time for miniature aircraft.

all comments are my opinion only!
06-12-2007 Over year old.
 
 
helinutz
Senior Heliman
Location: Bournemouth, Dorset, UK

My millies too good to sell. Will use Alex for as long as he can keep my milly 2 flying. It had 2 outings at the weekend after sitting on the shelf for 3 months. No maintenance, nothing needing replacing. fired up and flew a full 3D routine (pilot ability dependant) with no hassles.
I wish Robbe would stay in the heli market as they are far and away the best quality heli I have ever flown (allong with Henseleit, another German product) and after 25 years in the hobby, I have flown and owned most of them!!

Think of how stupid the average person is, and realize half of them are stupider than that
06-12-2007 Over year old.
 
 
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Robbe Cuatro - Millennium - Nova - Dyna-X > Robbe Parts Support Sucks!
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