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XHELI.COM . Autography FlightPower . Advantage Hobby

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e-MS Composit Hornet > Two MS-Composite Vendors?
 
 
Jake123
Heliman
Location: Grosse Ile, MI USA

Please read this post and leave a comment on your experiences.

http://www.runryder.com/helicopter/t287207p1/

It starts on the sixth post of the above topic.

Thanks

Jake
11-01-2006 Over year old.
 
 
Razmo
Key Veteran
Location: Chicago

I don't want to start a bashing thread here but I honestly wouldn't suggest dealing with Joe (Mr. Carbon) of mscomposit-usa (not mscompositusa). He's never ripped me off by any means but I don't think he offers any better deals or ever a deal for that matter.

I choose my vendors for efficiency and support. I do look for a fair deal of course but customer support should be priority! What really turned me was Joe's correspondence. It was inexcusable! How can you not respond to e-mails or phone messages unless you are choosing not to?? Come on! I'm far too busy to keep track of vendors that are supposed to be keeping track of me when in need! There isn't any excuse for it other than poor business.

Jake, I'm sorry to hear about your frustrations.

Raz
11-01-2006 Over year old.
 
 
wkma7six
Heliman
Location: Los Angeles

My experience with Joe has not been so great. I've ordered things and made requests about order changes through email and he's left things out after I get a response saying he will add them. There are substitutions made for parts not in stock without notifying you first through email or phone. My last order with mscomposit-usa (mr carbon) charged me for shipping when the website specifies orders over 100.00 will be shipped for free. I've emailed them about a refund and got no response, so I'll just drop the 7.00 shipping charge and rather not do business with them anymore. I figured it would be cheaper and faster because they are few hours drive in California, but I may order from the Indiana location now if I need parts.
11-01-2006 Over year old.
 
 
Jake123
Heliman
Location: Grosse Ile, MI USA

Thank You!

I also do not want to start a bashing thread. Please leave positive comments if you have them. The point behind starting this thread is to help other flyers be able to FLY, not screw around with another difficult vendor. We all have chosen this hobby for different reasons. The one underlying thread we all have in common is the joy of flying. If this thread allows one new person to learn from my problem and not become frustrated, then that’s something I think we all can appreciate.
11-01-2006 Over year old.
 
 
helicc
Heliman
Location: Indiana USA

Guys,
I must say my experience with MS composit (Henry) in Indiana is just positive. He made also a mistake but I just challenged the issue and he returned back to me immediately with a help and solution !!!!
I must say I do avoid MS Composit (MR carbon) as I can fully rely to the service from Henry www.mscompositusa.com.
Now Henry carries even the AXI motors along with JETI electronic, the best quality products. I am delighted by a good price he offers.
My decision is crystal clear I do buy just from henry this is a guarantee I am going to be treated well.
Heli CC
11-04-2006 Over year old.
 
 
Fit
Senior Heliman
Location: Temasek

I have ordered once through Joe. During enquiries he replied emails within hours. Once the items were shipped out, I emailed him regarding the tracking number but had no reply for a few days. The goods arrived and i realised that he had forgotten to ship some stuff. I emailed him twice and finally got a response.

Initially I was frustrated with the unresponsive emails. But he did say that he is out of town and I believe he is. Because once he got back, he replied the emails quickly and had my missing stuff sorted out in no time, apologised and even offered extras for his mistake in shipping. I was a happy customer to say the least

As for Razmo's comments on him not giving any good deals, my experiences were the opposite. He had the free wood blades offer on his X3D kits and he also offered me a killer deal on 2 MS Metal hub and grips set for a killer price!

So all in all, Joe is pretty good so far for me

Hornet X3D : GY401, 9CHP, AXI, MS116+____Evo 50, 50SXH
11-04-2006 Over year old.
HOMEPAGE  
 
 
MrCarbon
Heliman
Location: San Carlos, California

MS Composit-USA

Greetings Fellow Hornet Fliers,

Let me just respond to these threads directly. We represented MS COmposit Products here in the USA for over 6 years. Most of those years we were the designated "exclusive" distributor and had many many dealers and clients who were happy with the products and the Service we provided.

Due to several changes in the market and our lives, we had to return to a full time job and do this business part time only. We also had an exclusive 5 year contract with the manufacturer which they cancelled and then decided to open their own facility here in the US. I do not want to get into all the problems this has caused my company but we just simply do the very best we can to serve you, and many actually appreciate that effort. We will continue to sell as long as we have stock.

We still have a HUGE stock pile of MS Goods, over $200.000.00, we are selling. We have X-3D kits and Ch-46 kits and loads of spares and "specials" listed on our site www.mscomposit-usa.com. It is only me now to handle all business transactions. Orders are still shipped weekly, every week is the best we can do for now.

As always you are free, and encouraged, to deal with whomever you like, the Czechs in Indiana or with me. We encourage you to work with whom you are comfortable. Either way my prices are very good and if you want a "real deal" drop me an e-mail anytime and I will respond and beat ANY ADVERTISED PRICES ! E-mail to sales@mscomposit-usa.com

We will begin our Christmas promotions now with new sales on combo kits and parts for another 15 - 20% savings. Some items, which we have a large stock, will be 50% off like bearings and main bodies for all models and CH-46 parts.

Those who have met me over the years at shows and fun flys know I ALWAYS make things right with my customers. As far as returning products because of a failure we have NEVER failed to provide warranty even though it is always on us.

We still have planty of kits and combo deals for Christmas like an X-3D kit with metal head and brushless outrunner motor for $199.99 you cannot beat that and they are going FAST ! CH-46 kits are also on PSecial promotion and always include an extra body assy a $50.00 value.

You can reach me ANYTIME on my cell 650 722-3965.

Never lose your faith or desire to fly. Enjoy this hobby whatever products you buy. Drop me an e-mail, which is always best, and make an inquiry I try to answer e-mail daily whenever possible.


My Personal Best wishes for a joyous and Blessed Chistmas Season to all and their families.

Joe Ginski
President
MS COmposit USA, Inc.
750 Laurel St. Ste 921
San Carlos, CA 94070
11-05-2006 Over year old.
HOMEPAGE  
 
 
Jake123
Heliman
Location: Grosse Ile, MI USA

The Saga Continues

These two E-mails were sent to me 11-05-06. Draw your own conclusions. I will not comment as to my opinion for purposes of impartiality. I will say that I am returning the motor. The
RA# will be 696969.
______________________________________________________________________
Hi Jake123

I apologize for not being available but things have been very tough for me to keep up with lately.. I do not know of any company that will accept goods back unless there is a problem with them. We are currently trying to sell our stock of MS Goods and get some of our money back and then move on.

Regards,

Joe Ginski

______________________________________________________________________
Hi Jake123

Send the motor back Jake and I will give you a paypal refund.

Joe
11-06-2006 Over year old.
 
 
JJGONZO
Senior Heliman
Location: Aliso Vuejo, California

I just bummped into this thread and I thought that I would pitch in my two cents. Well, here it goes: I have dealt with Joe Ginski, AKA Mr. Carbon in the past. And all I have to say is that he is a GREAT MS dealer. I got my first x3d through him at a very low price. He did not only send me the kit but he also sent me extra blades and main gears. Also, when my alluminum swash came apart, all I did was sent him and e-mail and a few days later, I had another NEW swash in the mail! He did not even required me to send him the old one back. Another time, I ran out of main shafts, so I just dropped him and e-mail and whithin days, an extra shaft was mailed to me - I paid him about a week later. I know Joe to some degree and I can assure anyone that the guy means well -he is not the kind who would bilk you out of your hard-earned money. One just has to be patient, and he will come through with you. Sometimes, patience has its rewards. In the meantime, I'll continue doing bussiness with him.

Well, that's my 2 cents.

It is not a hobby, it is a passion.
11-09-2006 Over year old.
 
 
Fit
Senior Heliman
Location: Temasek

Just an upadate regarding the 2 pairs of blades that Joe intially forgot to ship out with my kits. They came yesterday and I was pleased with what he sent me.

In the email he did mention that I would be happy with what he has sent out to make up for his mistakes. And indeed I was. He sent me an extra pair of woodies and a pair of MS CF hornet tail blades too!

Thanks Joe! Keep up the good work.

I am with JJgonzo in that you have to be patient since Joe has explained that he is running a one-man show.

Hornet X3D : GY401, 9CHP, AXI, MS116+____Evo 50, 50SXH
11-11-2006 Over year old.
HOMEPAGE  
 
 
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e-MS Composit Hornet > Two MS-Composite Vendors?
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