MRC-Hirobo Key Veteran Location: Edison, NJ
| We have mentioned this topic to Hirobo, but as of today, we have only received two yokes. Those in the states, please send in yours if you had a problem. We will either replace it for you at no charge or offer the metal upgrade at a discount just for your peace of mind if necessary.
For me to help further, I need those parts in question to send back to Hirobo for inspection and improvement if necessary.
Anyone that has a problem from this part will be taken care of. Do not hesitate contacting us. All reports are taken seriously and investigated.
So far the reports are isolated. While RR is a great resource, contacting a MFR or agent, like us, about a problem like this is your quickest way to get a problem resolved.
Good thing someone sent me this thread, I had not seen it over the past few days. I should have seen it. I am sorry I missed it. If someone had called sooner, it would have been answered sooner.
In the future, please contact me at jeff@modelrectifier.com, 732 225 2100 ext 230 or pm through here. Please post your questions here, but at the same time, reach out. We are here to help and welcome the opportunity to do so.
I take this stuff seriously and not lightly.
Thanks!
Jeff

- Dan G. - |